Elevating Canvas Success Initiatives with Impact
We've got some intro slides here as folks are kind of trickling in. But welcome. Happy Halloween, everyone. We've had so much fun planning this webinar, I'll just say you guys are in for a treat today. We hope you all enjoy it as much as we have, and hopefully you're walking away, with some good information, about our impact tool as well. So welcome.
This is elevating Canvas success initiatives with Impact. I'll start off with some intros here. We've got our fright crew. You might have seen our smiling faces before, but you've never seen us quite like this. We've got Michael Yacobov, who's one of our account executives in the northeast.
Myself, I'm Laura Chevron. I am an account executive in the southeast. And then we've got Jason Gildner, one of our solutions engineers here at instructure, and we have totally zombified our head shots. So we hope you enjoy it. They are a bit scarier than I attended.
I was going for more of a friendly ghost, but, like I said, we have a lot of fun things in store for you today, and we want this to be interactive as well. So feel free to drop questions in the Q and A box. We'll definitely dedicate some time at the end here for that, interact with us in the chat, and, we will be reserving about ten minutes or so at the end for questions, but just wanted to level set today with our ghoulish goals that we've laid out for you here. We're gonna first share a few highlights from the graveyard graveyard of data. We're gonna be taking a look at some of our data that we have available with an impact we're gonna put impact into the context of education.
So we've got Michael that's covering one of our surveys that we send out every for higher ed and the state of success there. We're gonna let Jason showcase our spooky cool tool for you. So he'll be walking through impact and answering any questions that you have about actually leveraging the tool, and then we'll wrap up with presenting a few scary good cases and closing with conversation and Q and A. But before we jump into all of that and get into the actual agenda, we have a quick poll that we are going to launch here, and we'd love if you all could provide us with a little bit of information Give me one second while we pull this up, and we will may have to stop sharing to do this, eventually. Give me one second.
It's interesting. Michael or Laura. Do you guys have access to the portal? Good. You wanna launch Laura? Awesome. Sure.
The impact assessment question coming at you here. Interesting. There we go. You all should see the poll now. We'll give everyone a minute to answer that, and we'll share the results as well.
I'm watching the results come in live here, so this is pretty interesting data for sure. Interesting. It's changing rapidly. Let's see what we got going on here. We'll give it another couple of seconds here for about almost seventy percent.
Alright. I think that's probably enough time. If you've got another three seconds, you can go ahead while I hit the end poll button here, and I'm gonna share these results just so you all can actually see exactly how this all broke out. This is very interesting. It looks like faculty and student support is certainly a very big concern as is assessment data, which is not a surprise, and retention and enrollment.
Big shocker there. So, you're in the right place. We're excited to walk through what we have plenty of different use cases to talk about all of those items. And, I guess I'm a little surprised that tool evaluate is as low as it is, but, certainly has a place for sure. So I'm gonna stop sharing, and I'm gonna pass this back over to Michael.
Jason, thank you so much. So one of the things that we wanted to do is really just talk to you on a broader spectrum about how we are engaging, how are we communicating with our higher education community? And one way we do that is a annual survey called the state of student success and engagement in higher education. What we do is essentially we poll a variety of different topics and needs from over seventeen different countries. You could see over six thousand different respondents, both two year and No grading attached to this quiz. I like that.
Two year and four year institutions. And what we really wanna try to get and identify is what's happening from year to year? What happened in post COVID to now where we are today? What kind of paradigms in changing are we seeing in higher edge And so we do this survey, about eighty percent of this of the respondents are students and twenty percent are faculty. And we wanna just talk about some of these prevalent things that are that are on the horizon that we're all talking about in different ways. So the first one is skill based learning is becoming the most valuable commodity. So you're really thinking about that bridge between teach me and show me my career path.
When you really talk to students and you ask them, you know, what are you interested in achieving when you become a student in our institution? They're gonna tell you, skills are really, really vital. They're not just focused on the degree. They wanna see the connectivity to industry. So things like technical skills, learning skills, persistence, problem solving, they're all becoming prevalent in academic curric limit kind of and goal and goal, I said goal, rubric setting. So with something like impact, when you look at one of our tools, You can create what's called monitors or for lack of a better term trackers.
And we can really hone in on specific user groups of learners, and we can identify how well they're engaging are the skills that you're aligning for them to walk out the door with aligning to their career goals or industry goals. Right? It's it's part of a subset of bigger perspective. So that's number one. Number two, Jason, is gonna be focused really along the same vein. Right? So it's really this concept and validation of skills to the market, and and that just is crucial to not just attaining those skills, but actually transferring those skills to, here's an outcome that I could present to the market.
And so, students wanna achieve credentials that matter they want those goals to be recognized in industry. They want to be validated for their outcomes. Cornell University, for example, has actually outlined a really great model this learning outcomes concept, and so they ask questions around, what are the things that are important for students to know? That cognitive thought process. What are the skills that we want them to obtain? And what value does that actually bring after they complete a course of a program? So as you're building these academic units, right, you're thinking about that end completion, but really what's happening within that metric in between. So what you see on the screen is a pathway in our credentialing tool, and that really is a good way to visually see what's happening students progress.
Again, we're able to compare things like course to course program to program division to division college to college, aptitudes and changes in how the behavior is modified, what goals we're achieving, and then ultimately recognize those achievements. So students can take those things and go to industry and say, I've met these credentials and my institution stands behind me. The third thing that I wanted to tally up is something we're all talking about, really, is the nature of the evolution of AI. Right? What we really call is generative AI. And and really what generative AI is, if you don't know, it's a type of artificial intelligence technology that produces various types of content.
Right? So text, imagery, audio, synthetic data, which is computer generated data and information. And these tools are becoming more nascent in everything that we're doing. So as you're probably thinking around this, in in higher education, AI is becoming part of everything that we're doing, how do we evolve this to actually make it work for what we wanna do? So, we'll show you some data on the next slide. And essentially, students are seeing AI be more integrated into the classroom. It's not as evolved.
Right? There's still a lot of misnomers about how do I adopt it? How do I engage with AI? How do I bring these AI tools? So what's gonna be really important, some of the questions that you at least wanna think about asking is How am I gonna leverage AI in my courses? Who's gonna be leveraging it? Is it faculty? Is it done at the institutional level? How do I create training around some of these AI tools? Right? They're constantly changing. Can I use them to not just for academic purposes, but how do I support my faculty? And what benefits of learning will these tools help me generate? So those are the type of things that I want you to think through As you kind of map out this journey of AI because students and faculty are both telling us it's here. We need to use it. How do we adopt it and how do we adapt to the new technology. The fourth thing is access to technology, right, and its impact on student success and engagement.
You are probably already deploying quite a bit of tools in Canvas that you might have a little bit of a line of sight and how effective these tools are being measured. How how many of your learners and faculty are actually adopting them at full scale. You may not be knowing how how effectively these tools are actually, helping your learners engage. So when you introduce a variable, Right? Some kind of technology into an academic setting, whether it's a course or an institutional initiative, you're able to kind of foster this, this culture of autonomy, but you also can actually leverage success points. Right? So you can set benchmark goals and saying, Hey, I can use impact to look at a product like studio and see how well engaged my faculty are.
How many of them are actually using video in a course And if they are using this video, and of course, is this having an impact on those things that we mentioned in our survey? Retention, enrollment. Right? Outcomes planning, those are all things that we can track, monitor, bring success around and actually have a line of sight on data. So understanding tools is really important. The fifth thing that was brought up as a really core need, there's still a major support element that needs to continue to be fostered on all academic levels. And when we talk about support, it's not just support about check ins.
It's about really helping students persist academically, create that balance between their personal life and their professional life, their academic experience, What I did here is create two quick message examples that you can use Impact for. So the first thing you can do is you can stand up a message that just says, hey, We have a support center. Do you need some counseling? Do you wanna just talk to somebody? Here's a really quick way. Very non confrontational to reach out to students and just say we're here for you. On the other end, it's really also potentially using messaging like this to support your faculty.
So maybe there's a mentorship initiative. Maybe there's a way to get faculty to open up and talk about their challenges. Right? They're not just here to teach. They do research. They they mentor, they help motivate, they help support learners.
You need to come up with frameworks to support them as well. So mental health resources are still crucial and essential. And the last one here that we wanted to share with you is more about kind of this bigger picture empowerment Right? And when we talk about this, we really look at this in a variety of spectrums. How do we support our faculty? So the first way to do it is to really eliminate those barriers and those roadblocks, focusing on support driving to concepts of team continuity. So an example, right, a faculty person might be teaching in a course, But imagine if you were able to kind of project through impact, through messaging, through other layers, this is the bigger vision of why we're doing This is why we're using some of these technology tools or look at what your peers are doing in the classroom or, here's a walk through path of how you implement new technology.
Right? And ultimately, we acknowledge all of that. Right? Can you imagine just sending a message from the provost or other, you know, Michael or Jay and Laura, you're doing an amazing job teaching your course. I'm really proud of the way you've adopted new technology. You're a champion of of kind of fostering this better culture of technology adoption and blending that concept of high touch and high-tech. So these are the six things that are really crucial to higher education that our students and our faculty are telling us are valued to them.
So I wanted to just share this with you as a framework. If you wanna read broader kind of, research of our outcomes for twenty twenty three. Here's a QR code that you can scan. We'd love for you to kinda give us some feedback on this. If you wanna participate in this, we definitely can share some resources with you, but we wanted to kinda lay this as a foundation for impact.
Awesome. Thanks, Michael. Laura, kinda mentioned it at the beginning. We had a lot of fun creating this webinar for you all. So we've got a small video clip to play for you.
I'm gonna hit play, make sure that the sound is coming through. And, I hope you guys enjoy this spooky tale. Here is a quick tale of a few ghostly schools that leveraged impact as a solutions tool. High in the mountains and deep in the woods gathered a group of Saman Rully hoods. These witches in warlocks, they met once a year to plot their vend on a land not so near.
Their plan was to take their broomsticks and scepters and visit the campuses of various vendors. To better assess their accrediting needs, they brought a long list of requirements and plans. Here were the items that needed success a long list of questions for schools to address. First on flight plan was Cauldron Community, a school full of knowledge that lacked some direction and unity. Their retention was suffering in role was bleak.
They needed a plan that would put a stop to that lead. Which please give us a chance to make good on our vision. We have a great plan to go along with our mission. We heard of a tool that may just do the trick. It's a canvas solution that will calm your broomstick.
Next down the road was a much bigger school. Translevania State a place full of goblins and ghouls. The school did great work, but needed a boost. To support their faculty before they let loose. A plan was required that would harness their hours, one that would take a great many hours.
We heard of a tool that can harness this power. Solution we can have within a few hours. So quickly he held and called on instructure to help them align. With some much needed structure. The house of Dracula, a small little school that needed some help to align their tools.
They spent too much money with little return and needed a boost so their engines could churn. We had a sweet plan, but it tell the part we needed a solution that gives us a fresh start. We called upon Canvas to help us align to strengthen our vision for support and design. Oh, UNanna mischoice impact was it. A tool that can manage all of that grit.
Retention support This tool has it all included in more. Campaign for students and walk throughs for staff at a price that's required no spooky math. We've reached the end of our spooky tale of how witches and warlocks helped other schools not fail. Let's turn our attention to our amazing review of how Impact can help better serve your institution and you. Here is it.
Alright. I'm gonna pass it back to Michael. Oh, boy. After that, I don't know how you follow that. So I hope you all enjoyed watching this as much fun as we had creating this.
If you ever need a voice over, Jason is available and can send you your rates. But he did an amazing job. I know it funny for us, but we just wanted to have some fun and do something lighthearted because we understand the the the level of work you're all doing. That's really important. So, you know, just kinda summarize this presentation a little bit.
In this video, we just watched what we wanted to do is really just identify some themes and scenarios in which you might be able to come together and start thinking about situations that are happening on your campus. Right? So has an accreditation agency ever come in and said, well, you're not meeting the par of all of these standards or you need to at least finish the gap. How do you do that? The first thing you need to do is really obtain some data. And when you have that data, you can make broader, better, and more visualize decisions around what's happening and how you close those gaps. The other part is really when resources are lacking.
I I think we can all agree I've spent years over a decade in higher education, Jason as well, that resources are slim. We need to do more with less. But we need to also make sure that the tools we're onboarding, the technology we're bringing into the fray is actually technology that's being used efficiently. You're spending a lot of money on technology. A tool like impact can help us evaluate how effectively it's being utilized.
And then maybe another scenario. Right? We want to not only bring this technology in. We wanna provide the training, the resources, the support for our faculty to be able to get them aligned, get them used really quickly, more effectively because there are definitely gonna be things that are changing. Technology evolves at a very rapid pace wanna make sure that we're all on par. So here's just some theme examples.
Just as you're thinking through this, you know, impact, hopefully is gonna be address some of these challenges for you. Awesome. Thanks, Michael. What I wanted to do before we jump into the actual product itself is just give you a really quick high level kind of themes to think about when it comes to impact. I know we just kind of talked about a few But really as you're about to watch the the tool in action, think about being able to measure adoption.
Anything that's happening inside your LMS, you're gonna be able to track those different pieces and parts. You're gonna be able to look at the the tool usage. What are what is the behavior happening inside of the tool? So it's very data driven click data driven, with regards to that. You're gonna be able to take action with that data and create messaging and campaigns where you're gonna be able to collect support articles in different messages and target a very specific group of users based on those those actionable intel that you just got from the data, and you can measure those campaigns success over time. Again, Having worked in higher ed for twelve years in a support role, I can tell you that having twenty four seven contextual support available in the tool where it really helps reduce that friction, that instructors, and students receive sometimes when they just are stuck It's three AM.
Why is it three AM? Because that's just when they wanted to work. And so being able to get a hold of information to help them get over that barrier is critical. So at this point, I'm gonna switch over and we're gonna dive right into impact. And so for some context of what you're looking at, we are in impact as an admin on the back end And out of the gate, we have, some we're gonna look at the tool adoption feature first on the in sites tab. So we're really gonna be interested in what is happening inside of the platform.
What are what are our users using And so I've done a filter here, and you can see that we have some reporting templates already built instructor based, student based, maybe we want to see if the mobile app's being leveraged or those integrated tools that Michael highlighted earlier, those third party tools are are we getting our bang for our buck? Are we getting a ROI on on those specific tools? Well, we can actually tell you that. But in this case, I have a start date and an end date of which I wanna look at data for. And these are what we're calling monitor categories. Really just think of these as the different parts and pieces of canvas, in this regard. And so each of these is kind of a its own bucket and we can actually drill in very, granular into specific things.
So let's say for an example that maybe we just did a professional development training on the use of rubrics and why we should use those. And we want to understand if after that training, what was that tool starting to be used by our faculty? So I can drill into grades. And as you can see, starting to open up a lot more possibilities here, and one of those items is rubrics. Now you can see that on the right hand side, we have kind of a progress bar that's spinning here. And the reason that it's spinning is because it's actually pulling a real time data This isn't, you know, lagged data that's taking, you know, twenty four to forty eight hours to appear.
This is actual real time data based on that particular institution and what's happening. So this could take a second to load, but it's gonna produce for us you know, that information that's really actionable when it comes to when it comes to whether or not that PD session was successful or not. So let's just give this a second. This is the equivalent of dial up if anybody comes, k. So here we go.
We can start to see, viewing rubrics was happening quite a bit, and we can drill in and see exactly, how many people were creating rubrics versus adjusting rubrics, all that information is there. Now there's a couple of useful things just besides having this information at our fingertips, that we can do with this. We can immediately start to think about targeting these users. And so I could target the non active users of this particular tool, and I could start messaging them. Around their usage.
So the next time they log into the system, we could nudge them to say, hey, did you know that, you know, rubrics are a thing and this is how they work? And we can build entire messaging around that. The other thing we could do is we could actually target the active users and and we can run champion reports so that we can say, hey, look, you're doing a fantastic job of u utilizing that tool. Would you be interested in speaking with your colleagues about how that particular tool works? And so, of course, All this information is right here at our fingertips. We can start campaigns from here. We can see, the individual adoption rate of each kind of piece and part of that rubrics tool, as you can see here.
And again, this is scratching the surface really. We don't have the time in this webinar to go super deep into the data, but I hope this starts to give you some sense of what might be possible. And the last thing I'll say before I show you some real life examples here is that you could create your own monitor So maybe you have things that you're leveraging within your course that you're wondering, are students even clicking on this? Are they are is this even being leveraged? Well, you could use impact to find that information out and, you know, make some data driven decisions. He's really quick. I wanted to jump in.
There were a couple questions in the chat I wanted to call out and, have here on the recording as well. Jeff asked a great question. Can we see which courses have rubrics attached to assignments that are not being used? In parentheses when they're supposed to be used. So this is showing you kind of the overall, but we also have something called course activity report. So if there was a specific coursing question that you were interested in in, like, seeing how it was being, like, how that course was being used, you could also go directly to that particular course and and check that information out specifically there.
You could do there there's a lot of cross functional data that's gonna be available. You can create your own reports also. So In that case, what I would probably do is create a custom user group, Jeff, and use the, you know, a very a very specific set of users to target whether or not that feature is being leveraged. At the beginning of the presentation, you mentioned AI usage, does it detect, does it detect student AI generated content? No. That's not really the purpose of impact.
The the purpose of impact is more click based data. So it's it's did this did the users actually click on a specific portion of the course? And if so, you know, where and when and all that information is tracked. There was a question. Also, I think I saw around what's in the elements of the course, so I can go back there really quickly and showcase that. So inside of the elements of the course, again, it's we could dig pretty deep here if there was, know, specific things that you're looking for, modules, and outcomes, and it just goes on and on and on based on what it is that you are interested in.
So And and Jason, the other question that came in kind of relevant to this also would be, you know, how can you track other things. Right? YouTube videos, URLs. Right? So this would be through the creation of those monitors that we mentioned. Yep. You would create custom monitors and select those items that you would like tracked, across the instance.
Yep. Absolutely. I think we covered most of them here. Awesome. Cool.
Alright. So, with that, I'm gonna switch personas, and I'm gonna go into a student view here, and gonna go ahead and show you a couple of different types of messaging that can occur here. So one message is called a system tray message. And that shows up in the bottom right of the course here. And it's not meant to take over the entire screen.
It's more meant to just kind of sit there and and get their attention, but they can still navigate and do other things. And one example that's comes up time and time again with our with our partners is that you know, especially going back to school time, there seems to be a lot of confusion about why am I not seeing the course that I registered for on my dashboard? Where is that course? And so oftentimes there's some sort of process that has stopped that from happening. And so many schools will actually put in a k. This is your course dashboard. This is where you're gonna see your courses.
If you don't see all your courses, here's a couple of reasons why you might not, and here's the actions you should take What this does is it cuts down on the kind of unnecessary help desk tickets that get created right, because of something that is the same thing over and over again. And so this is just one example of of that. I'm gonna go into an actual course here. And there's an option where maybe you want to to Michael's point earlier, maybe you're thinking about mental health in your course, and you could pop up a pop up message. Like you're seeing here, this takes front and center stage.
Now this I had shown up when the u when a student clicked on the grades, the grades icon there. And this is just kind of gut checking the students like, hey, how are you feeling about this particular course? Where where are you? And how can how can I basically intervene or potentially keep that retention rate higher? Right? Maybe they're not feeling super great about where they are in the course, and now you have this information. And then you can actually act on it. So this is just one just one another kind of idea for you that you could leverage, with regards to impact. We talked about this twenty four seven support widget.
You can see I've also themed that, but it knows exactly what page you happen to be on. As a user, whether your faculty, whether your student doesn't matter, it knows that you're on the grades page, so it's pulling canvas guides and surfacing all of the relevant videos or actual articles that could be helpful for that user based on where they are. Now if those don't do the trick and don't get them the answer, there's these two buttons here that can be configured or escalation routes. So you could push these users to either your own help desk or if you're leveraging, the canvas, you know, Canvas support, you could do that. It there's really tons of different ways to leverage these escalation routes, but it's all, again, contextual and built right into, canvas so it knows exactly where you are.
So it's also gonna cut down on a lot of back and forth in your help desk because all of the information is tracked and and we know who that user is and what page they happen to be on. When they encountered that issue. The last thing I really wanted to make sure we showed you, and I'm gonna do this from a teacher perspective, is something called a walk through. And so the idea here is, you know, I worked in, instructional design for a while, and oftentimes there was a need for one on ones to meet with faculty on how to do very specific tasks and there was a big push to make sure that every course had a syllabus in it. And so one of the ways that you could kind of combat this and not have to have you know, a lot of support meetings is that you could build a walk through, and this is going to quite literally walk the user through the act of creating a syllabus.
So it draws their attention, waits for them to click, and they can go ahead and get pushed all the way through the entire process of creating a syllabus. And so it's all right there. They didn't have to call anybody. They didn't have to do anything. And they can always, and again, we've we've linked out here to more support resources that they want.
And they can complete that task. So again, walk throughs can be built into these larger campaigns that have all sorts of messaging. There's hopefully this gets the the gears really going as far as what might be possible on how you're planning to leverage impact in the future. So let me pause there, see if we're caught up on questions, Laura. I know you're monitoring chat.
How how are we doing with the, influx of questions? Good. We're answering a few, but there are a few I wanna call out I think they're valuable to have on the recording and not just in the Q and A box. Leslie asked a great question. She said, can you those messages to activities that students haven't completed. For example, remind them of an overdue activity in part two if yes, they're overdue, can the pop up appear until they complete the activity? You might be able to leverage one thing that we didn't, we didn't show you which is a hint message So there's actually a way for you to create a message that, upon hovering actually activates a message.
So that might be a unique way to do that, but Again, anything inside of Canvas that you would like to target, you can target and then build as a part of saying, I want a message to appear for this group of users or this user specifically when they reach this point in the course. So it it can go pretty granular. It's just a matter of really thinking through. So that would mean that you would have to go into your assignments and then click on that specific assignment to target it and create a monitor for that. So there is some some, leveling there, but certainly possible to do that as a, you know, you might wanna wait and maybe group everybody that's not done that assignment or something to that effect, but there's there's a couple of ways that you could get, pretty clever with that.
So, yeah, I think that's a great call out. And I will say too, as on in the same vein of students not completing something. I have a couple of schools that are leveraging impact, to target students that have not yet paid financial aid or, you know, completed things that have to do with enrollment and registration. And so they're just leveraging the custom user groups and then targeting, you know, uploading that list of students that they know have not completed x item. They're uploading that list creating a custom user group and targeting them with messages to remind them of, you know, whatever is outstanding to complete.
So You do get a lot of flexibility there when it comes to creating those custom user groups if you have a list in mind of folks that you wanna target. Yeah. And it's it's worth mentioning, right, that, there are gonna be specific users that will be granted access to, you know, being able to create these messages and and things of that nature. So that's more of an organizational decision. But I think I saw a thread in in the chat, I think it might have been from Robert that asked how how to create a monitor.
Like, what is that process? And just very quickly, I will show you this is the inline editor that you have access to as someone that is gonna be building with an impact. And, as you can see, I'm just kind of hovering over things. And I could most of these things are already monitors, so I don't need to make them a monitor again. But, I can certainly go through and just select something here. And go through that.
Right? So if I wanted to highlight credentials for an example, I could go ahead and create a monitor based on that. I don't know if that helps Robert. I think that was Robert that asked that. Yeah. So then I can decide do I want a message or do I want a monitor based on that particular item, and then we're off to the races.
So It's very, very straightforward and very kind of user. It's very user intuitive to to go ahead and kinda select the different items within the course. Alright. I think Laura, how are we doing? Are we caught up for the most part on questions? We are. There's a couple of stragglers.
We might save till the end, so I don't wanna spend too much time, you know, in the functionality. We do have a QR code at the end of the presentation. If you feel like you haven't seen enough, you have a lot of, follow-up questions, we're happy to schedule one on one meetings with you. Like Jason said, we could spend a ton of time in here digging deep and getting granular with all of the capabilities that impact, has. So I'll make note of some of these questions that we haven't gotten to and make sure that we, you know, get email responses or address them here at the end.
Yeah. And I mean, just to recap, again, the idea is couple of themes here, right, measuring the different adoption rates of the tools, being able to see, being able to see all that information exported out into Excel, if you want, or PDF, or if you want that visual graph, you can even download that if you want. It's really up to you on what what you want to download out of that. Again, I don't think enough emphasis gets put on this, but I'm gonna put a a bigger kind of emphasis on it now and San Diego State agrees. You could build a lot of champions also out of this platform by introducing, you know, messaging to those users that are doing a great job that are doing best practices and really building those user groups, so that they can help you, get where you need to be We talked a lot about those messaging.
There's a bunch of different messages, types. It just depends on how you want the message to appear to those users. They're customizable. You can embed videos and Google forms and all sorts of different items inside of those messages. So they're very flexible in that way.
You take all of that information, you wrap it up into a big campaign you can push that out and schedule it so that it starts on this day and ends on this day. So we can monitor things like how did our How did this campaign affect our fall rollout or our spring rollout? How did things go? And then you can evaluate based on that data how do we need to change things for the next go around? Obviously, I I feel very strongly about the support piece. I can't I can't emphasize it enough. It is incredible how fast and, just how much it reduces the friction between your users and submitting those support tickets by having this help right in line and seeing it there. So, again, support is massive.
So with that, I think I'm gonna pass it over to Michael's next to talk about. Yeah. As as we work to kinda wrap up here, wanted to share with you kind of some in play real, real actionable outcomes that we've seen. So Foothill College at the cusp of COVID, had a lot of transitional change. They needed to that, like, many institutions moved to this, binary online learning.
Right? So getting new technology integrated, getting people up to speed, creating the training around it, having feedback communication. Those are all things that they were struggling with, and adopting impact, help them to kinda create multiple levels of communication with different audiences, be able to gather feedback so they can improve how their tools and training objectives are working and help them reduce ticketing, and really introduce new technology became much more seamless process as we were all going through kind of the the major rapid changes we had to deal with in that time frame. So this is a case study you can read. We have another one to show you in one second. We will be providing an email at the end that kind of gives us all of the the kind of the the value outcomes here that you're seeing in our presentation.
You can take your time and diligently kinda walk through with some of this. Yep. Another case study we've linked in here, the community college system of New Hampshire, This is an important one to note and kind of a completely different use case than the one at Foothill College. So this, case study was published to highlight their transition from their previous LMS over to Canvas. They adopted impact in order to monitor and track message behavior within the LMS.
So, you know, they just made this huge investment. They're switching systems, and they wanna see how the tool is being leveraged and make sure that are getting the most out of the Canvas tools, that come along with it. So they're leveraging impact in that way. They're taking a look at all of the reporting and analytics. And taking a look at that usage.
And because those insights are real time data, they have the ability to kind of adjust and change things as needed. So if they're seeing gaps of, you know, rubrics not being utilized, they're under utilized, and that's something that they're really wanting to push. They can kind of adjust their training, and, you know, create those targeted messaging campaigns to specifically push out messaging regarding, rubrics and making sure that there aren't any knowledge gaps on the different tools that they can leverage within Canvas. So this is a great one as well, just to increase awareness and get insights as to how the LMS is being leveraged, for a new adoptee of Canvas. So I like that it's kind of interesting, you know, whether it's schools been on Canvas for many, many years or they're, you know, newly transitioning.
There are certainly use cases where impact can help, for either And it's just important to note too here that the community college system of New Hampshire is made up of seven different colleges. So this is something that they rolled out system wide in order to kind of manage that large scale adoption. We've linked the case study here as well and have QR code for you to scan, and this will all be included, LinkedIn follow-up information as well. Oh, Jason, you're muted here. Yeah.
Thank you for that. So I know we're getting close here on time. We do have one more poll for you. We'll move it to the next slide so they can see the question too. Okay.
Let's go ahead and end this poll. Thank you all for that. I'm not gonna share these results, but I will say that the majority, where all of the above, I will say that. It's really not surprising. Impact can just really help in so many different ways across the organization.
I think we are gonna open things up here to some q and a. Is that right, guys? We're gonna just wrap up with a couple of final thoughts. Go to our q and a here. Thank you, Jason. So just as we're kinda closing the loop, right? We're gonna send you all the information, but these are the type of things that you might wanna be talking about on campus if you aren't already with your provost, with your academic affairs, with your career development office and others, Right? What's what tools are you using today? How are you engaging with your learners? How are you leveraging them not just in an academic setting, but really in in an entire spectrum of your higher education kind of vision and mission.
Are you building the technology into your mission and vision objectives? And how are you growing this technology? How is it adapting to a lot of the barriers and challenges that you're seeing, things around enrollment, Right? Retention. There was a lot of focus on that. And then the last two are are the skills that you're facing. And really kind of, prioritizing for your learners, are those things that are gonna be transferable skills. Right? Are you using credentialing tools to be able to map those out and be able to use impact as a support structure.
And then finally around fact How are you supporting your faculty? Not just training, not just technology, but, is there a bigger picture perspective? Do you have an initiative for faculty development? Some schools do, and some don't. Right? So those are the type of things that you wanna talk about. As you're valuing the tool, There's a lot of other questions that came through. We're gonna try to answer all of them. But really wanted to just wrap up with some of these closing thoughts.
Yep. And like I said, we'll send out a plethora of resources, including this recording. I've seen a couple of q and a's come in asking if the recording will be available. Yes. We will send it out as well as the presentation deck so that you have access to all the links for the case studies.
We've linked them all here at the end of the presentation as well. We've got our impact guides and resources, all of those case studies linked there. And then on the following slide, we have our impact universe, our impact community here. So I'm sure that you all are leveraging Canvas community for all things related to Canvas. We have a pleasure of resources related to impact as well.
So just want you to be aware of this and not feel like, you know, if you were to move forward with this tool that you'd be, kind of starting from scratch. We have tons and tons of resources when it comes to messaging campaigns, walk cruise, templates that you can use and leverage, that other institutions are, you know, using currently. So as we're pushing out new features in Canvas, we're updating, the community and the templates for, you know, all of those messaging campaigns and walk through So it it'll be good for you all to take a look at and see what's available and, might get your wheels turning for, you know, use cases or features that you might not have thought about to leverage impact for. So I'll go ahead and start monitoring, the chat boxes for Q and and I do wanna call out a couple of these while we have a few minutes. Jason, one that I've seen a ton of questions come in on have to do with the mobile app.
And if impact works for that, can you speak to the mobile app? Sure. So we are absolutely collecting data on the mobile app usage. So whether that be, the teacher app or the student app, but we are not quite, at a point where we're gonna be surfacing messages on the mobile device simply because of a, really a screen real estate situation. Right? Can imagine being on your phone and having a a a pop up come up that sometimes might actually cause more harm than than good in that scenario. So that's something we're evaluating, but I I think right now we are definitely in the data collection side of the house in a really good spot with when it comes to the app, and you can easily pull that information up, and look at how your students are leveraging the mobile app.
Awesome. Just looking for a couple more. I know that we had answered a couple over text, but, through the chat, but I wanna make sure we're calling these out. Someone had asked if, impact can be installed at the subaccount level, at the root level. What does that look like? Sure.
So right now, we are, at the root account. So that's where impact would be installed. And so it's gonna collect data across all those subaccounts, and trickle down. Great. I know that a lot of folks are asking about pricing structure.
We'll certainly have your reps reach out to you. There's so many different consortiums and things that we work with We wanna make sure we're giving you accurate accurate pricing. I will say it's typically FTE based, so we match your Canvas FTE to your contract for impact, so that it's something that everyone at your institution has access to. Think I saw one other quick question I can answer, about phone text integration so you can absolutely just set up the phone number that you want linked to that particular call button that you saw in the help center. So it's really just, a very easy integration there.
I think there was a question about that. So I figured I'd tackle that really quickly as well. Yep. And within the support center, I don't know if this was mentioned earlier. I saw a question come in a while ago.
You can customize all of the support articles as well. So you can link out to our community, but if your institution has created, customized resources, that are specific to your institution, you can certainly embed those within the support center of impact as well. And probably more importantly, on that point, Laura, is that you also get the insights on that support, on those support pages. So if you're interested in seeing what is happening with those articles, what articles are being, you know, utilized the most. You can absolutely pull that that information as well.
So that helps you to know if you've built something for your interior users that's very specific to your organization and you wanna know well, are people actually leveraging that this will be able to tell you that. So hopefully that is helpful for you. So you find that here. Alright. Any last week.
Awesome. Yeah. I think we've covered quite a bit. Jason, thank you so much. I hope you all enjoyed this as much as we did. We we tried to make it fun and light really just as exciting as we can, for everybody, learning about a tech tool. Right? But, thank you so much for being such great partners within structure, and, you know, we'll be reaching out and hopefully being able to, connect with all of you.
This is elevating Canvas success initiatives with Impact. I'll start off with some intros here. We've got our fright crew. You might have seen our smiling faces before, but you've never seen us quite like this. We've got Michael Yacobov, who's one of our account executives in the northeast.
Myself, I'm Laura Chevron. I am an account executive in the southeast. And then we've got Jason Gildner, one of our solutions engineers here at instructure, and we have totally zombified our head shots. So we hope you enjoy it. They are a bit scarier than I attended.
I was going for more of a friendly ghost, but, like I said, we have a lot of fun things in store for you today, and we want this to be interactive as well. So feel free to drop questions in the Q and A box. We'll definitely dedicate some time at the end here for that, interact with us in the chat, and, we will be reserving about ten minutes or so at the end for questions, but just wanted to level set today with our ghoulish goals that we've laid out for you here. We're gonna first share a few highlights from the graveyard graveyard of data. We're gonna be taking a look at some of our data that we have available with an impact we're gonna put impact into the context of education.
So we've got Michael that's covering one of our surveys that we send out every for higher ed and the state of success there. We're gonna let Jason showcase our spooky cool tool for you. So he'll be walking through impact and answering any questions that you have about actually leveraging the tool, and then we'll wrap up with presenting a few scary good cases and closing with conversation and Q and A. But before we jump into all of that and get into the actual agenda, we have a quick poll that we are going to launch here, and we'd love if you all could provide us with a little bit of information Give me one second while we pull this up, and we will may have to stop sharing to do this, eventually. Give me one second.
It's interesting. Michael or Laura. Do you guys have access to the portal? Good. You wanna launch Laura? Awesome. Sure.
The impact assessment question coming at you here. Interesting. There we go. You all should see the poll now. We'll give everyone a minute to answer that, and we'll share the results as well.
I'm watching the results come in live here, so this is pretty interesting data for sure. Interesting. It's changing rapidly. Let's see what we got going on here. We'll give it another couple of seconds here for about almost seventy percent.
Alright. I think that's probably enough time. If you've got another three seconds, you can go ahead while I hit the end poll button here, and I'm gonna share these results just so you all can actually see exactly how this all broke out. This is very interesting. It looks like faculty and student support is certainly a very big concern as is assessment data, which is not a surprise, and retention and enrollment.
Big shocker there. So, you're in the right place. We're excited to walk through what we have plenty of different use cases to talk about all of those items. And, I guess I'm a little surprised that tool evaluate is as low as it is, but, certainly has a place for sure. So I'm gonna stop sharing, and I'm gonna pass this back over to Michael.
Jason, thank you so much. So one of the things that we wanted to do is really just talk to you on a broader spectrum about how we are engaging, how are we communicating with our higher education community? And one way we do that is a annual survey called the state of student success and engagement in higher education. What we do is essentially we poll a variety of different topics and needs from over seventeen different countries. You could see over six thousand different respondents, both two year and No grading attached to this quiz. I like that.
Two year and four year institutions. And what we really wanna try to get and identify is what's happening from year to year? What happened in post COVID to now where we are today? What kind of paradigms in changing are we seeing in higher edge And so we do this survey, about eighty percent of this of the respondents are students and twenty percent are faculty. And we wanna just talk about some of these prevalent things that are that are on the horizon that we're all talking about in different ways. So the first one is skill based learning is becoming the most valuable commodity. So you're really thinking about that bridge between teach me and show me my career path.
When you really talk to students and you ask them, you know, what are you interested in achieving when you become a student in our institution? They're gonna tell you, skills are really, really vital. They're not just focused on the degree. They wanna see the connectivity to industry. So things like technical skills, learning skills, persistence, problem solving, they're all becoming prevalent in academic curric limit kind of and goal and goal, I said goal, rubric setting. So with something like impact, when you look at one of our tools, You can create what's called monitors or for lack of a better term trackers.
And we can really hone in on specific user groups of learners, and we can identify how well they're engaging are the skills that you're aligning for them to walk out the door with aligning to their career goals or industry goals. Right? It's it's part of a subset of bigger perspective. So that's number one. Number two, Jason, is gonna be focused really along the same vein. Right? So it's really this concept and validation of skills to the market, and and that just is crucial to not just attaining those skills, but actually transferring those skills to, here's an outcome that I could present to the market.
And so, students wanna achieve credentials that matter they want those goals to be recognized in industry. They want to be validated for their outcomes. Cornell University, for example, has actually outlined a really great model this learning outcomes concept, and so they ask questions around, what are the things that are important for students to know? That cognitive thought process. What are the skills that we want them to obtain? And what value does that actually bring after they complete a course of a program? So as you're building these academic units, right, you're thinking about that end completion, but really what's happening within that metric in between. So what you see on the screen is a pathway in our credentialing tool, and that really is a good way to visually see what's happening students progress.
Again, we're able to compare things like course to course program to program division to division college to college, aptitudes and changes in how the behavior is modified, what goals we're achieving, and then ultimately recognize those achievements. So students can take those things and go to industry and say, I've met these credentials and my institution stands behind me. The third thing that I wanted to tally up is something we're all talking about, really, is the nature of the evolution of AI. Right? What we really call is generative AI. And and really what generative AI is, if you don't know, it's a type of artificial intelligence technology that produces various types of content.
Right? So text, imagery, audio, synthetic data, which is computer generated data and information. And these tools are becoming more nascent in everything that we're doing. So as you're probably thinking around this, in in higher education, AI is becoming part of everything that we're doing, how do we evolve this to actually make it work for what we wanna do? So, we'll show you some data on the next slide. And essentially, students are seeing AI be more integrated into the classroom. It's not as evolved.
Right? There's still a lot of misnomers about how do I adopt it? How do I engage with AI? How do I bring these AI tools? So what's gonna be really important, some of the questions that you at least wanna think about asking is How am I gonna leverage AI in my courses? Who's gonna be leveraging it? Is it faculty? Is it done at the institutional level? How do I create training around some of these AI tools? Right? They're constantly changing. Can I use them to not just for academic purposes, but how do I support my faculty? And what benefits of learning will these tools help me generate? So those are the type of things that I want you to think through As you kind of map out this journey of AI because students and faculty are both telling us it's here. We need to use it. How do we adopt it and how do we adapt to the new technology. The fourth thing is access to technology, right, and its impact on student success and engagement.
You are probably already deploying quite a bit of tools in Canvas that you might have a little bit of a line of sight and how effective these tools are being measured. How how many of your learners and faculty are actually adopting them at full scale. You may not be knowing how how effectively these tools are actually, helping your learners engage. So when you introduce a variable, Right? Some kind of technology into an academic setting, whether it's a course or an institutional initiative, you're able to kind of foster this, this culture of autonomy, but you also can actually leverage success points. Right? So you can set benchmark goals and saying, Hey, I can use impact to look at a product like studio and see how well engaged my faculty are.
How many of them are actually using video in a course And if they are using this video, and of course, is this having an impact on those things that we mentioned in our survey? Retention, enrollment. Right? Outcomes planning, those are all things that we can track, monitor, bring success around and actually have a line of sight on data. So understanding tools is really important. The fifth thing that was brought up as a really core need, there's still a major support element that needs to continue to be fostered on all academic levels. And when we talk about support, it's not just support about check ins.
It's about really helping students persist academically, create that balance between their personal life and their professional life, their academic experience, What I did here is create two quick message examples that you can use Impact for. So the first thing you can do is you can stand up a message that just says, hey, We have a support center. Do you need some counseling? Do you wanna just talk to somebody? Here's a really quick way. Very non confrontational to reach out to students and just say we're here for you. On the other end, it's really also potentially using messaging like this to support your faculty.
So maybe there's a mentorship initiative. Maybe there's a way to get faculty to open up and talk about their challenges. Right? They're not just here to teach. They do research. They they mentor, they help motivate, they help support learners.
You need to come up with frameworks to support them as well. So mental health resources are still crucial and essential. And the last one here that we wanted to share with you is more about kind of this bigger picture empowerment Right? And when we talk about this, we really look at this in a variety of spectrums. How do we support our faculty? So the first way to do it is to really eliminate those barriers and those roadblocks, focusing on support driving to concepts of team continuity. So an example, right, a faculty person might be teaching in a course, But imagine if you were able to kind of project through impact, through messaging, through other layers, this is the bigger vision of why we're doing This is why we're using some of these technology tools or look at what your peers are doing in the classroom or, here's a walk through path of how you implement new technology.
Right? And ultimately, we acknowledge all of that. Right? Can you imagine just sending a message from the provost or other, you know, Michael or Jay and Laura, you're doing an amazing job teaching your course. I'm really proud of the way you've adopted new technology. You're a champion of of kind of fostering this better culture of technology adoption and blending that concept of high touch and high-tech. So these are the six things that are really crucial to higher education that our students and our faculty are telling us are valued to them.
So I wanted to just share this with you as a framework. If you wanna read broader kind of, research of our outcomes for twenty twenty three. Here's a QR code that you can scan. We'd love for you to kinda give us some feedback on this. If you wanna participate in this, we definitely can share some resources with you, but we wanted to kinda lay this as a foundation for impact.
Awesome. Thanks, Michael. Laura, kinda mentioned it at the beginning. We had a lot of fun creating this webinar for you all. So we've got a small video clip to play for you.
I'm gonna hit play, make sure that the sound is coming through. And, I hope you guys enjoy this spooky tale. Here is a quick tale of a few ghostly schools that leveraged impact as a solutions tool. High in the mountains and deep in the woods gathered a group of Saman Rully hoods. These witches in warlocks, they met once a year to plot their vend on a land not so near.
Their plan was to take their broomsticks and scepters and visit the campuses of various vendors. To better assess their accrediting needs, they brought a long list of requirements and plans. Here were the items that needed success a long list of questions for schools to address. First on flight plan was Cauldron Community, a school full of knowledge that lacked some direction and unity. Their retention was suffering in role was bleak.
They needed a plan that would put a stop to that lead. Which please give us a chance to make good on our vision. We have a great plan to go along with our mission. We heard of a tool that may just do the trick. It's a canvas solution that will calm your broomstick.
Next down the road was a much bigger school. Translevania State a place full of goblins and ghouls. The school did great work, but needed a boost. To support their faculty before they let loose. A plan was required that would harness their hours, one that would take a great many hours.
We heard of a tool that can harness this power. Solution we can have within a few hours. So quickly he held and called on instructure to help them align. With some much needed structure. The house of Dracula, a small little school that needed some help to align their tools.
They spent too much money with little return and needed a boost so their engines could churn. We had a sweet plan, but it tell the part we needed a solution that gives us a fresh start. We called upon Canvas to help us align to strengthen our vision for support and design. Oh, UNanna mischoice impact was it. A tool that can manage all of that grit.
Retention support This tool has it all included in more. Campaign for students and walk throughs for staff at a price that's required no spooky math. We've reached the end of our spooky tale of how witches and warlocks helped other schools not fail. Let's turn our attention to our amazing review of how Impact can help better serve your institution and you. Here is it.
Alright. I'm gonna pass it back to Michael. Oh, boy. After that, I don't know how you follow that. So I hope you all enjoyed watching this as much fun as we had creating this.
If you ever need a voice over, Jason is available and can send you your rates. But he did an amazing job. I know it funny for us, but we just wanted to have some fun and do something lighthearted because we understand the the the level of work you're all doing. That's really important. So, you know, just kinda summarize this presentation a little bit.
In this video, we just watched what we wanted to do is really just identify some themes and scenarios in which you might be able to come together and start thinking about situations that are happening on your campus. Right? So has an accreditation agency ever come in and said, well, you're not meeting the par of all of these standards or you need to at least finish the gap. How do you do that? The first thing you need to do is really obtain some data. And when you have that data, you can make broader, better, and more visualize decisions around what's happening and how you close those gaps. The other part is really when resources are lacking.
I I think we can all agree I've spent years over a decade in higher education, Jason as well, that resources are slim. We need to do more with less. But we need to also make sure that the tools we're onboarding, the technology we're bringing into the fray is actually technology that's being used efficiently. You're spending a lot of money on technology. A tool like impact can help us evaluate how effectively it's being utilized.
And then maybe another scenario. Right? We want to not only bring this technology in. We wanna provide the training, the resources, the support for our faculty to be able to get them aligned, get them used really quickly, more effectively because there are definitely gonna be things that are changing. Technology evolves at a very rapid pace wanna make sure that we're all on par. So here's just some theme examples.
Just as you're thinking through this, you know, impact, hopefully is gonna be address some of these challenges for you. Awesome. Thanks, Michael. What I wanted to do before we jump into the actual product itself is just give you a really quick high level kind of themes to think about when it comes to impact. I know we just kind of talked about a few But really as you're about to watch the the tool in action, think about being able to measure adoption.
Anything that's happening inside your LMS, you're gonna be able to track those different pieces and parts. You're gonna be able to look at the the tool usage. What are what is the behavior happening inside of the tool? So it's very data driven click data driven, with regards to that. You're gonna be able to take action with that data and create messaging and campaigns where you're gonna be able to collect support articles in different messages and target a very specific group of users based on those those actionable intel that you just got from the data, and you can measure those campaigns success over time. Again, Having worked in higher ed for twelve years in a support role, I can tell you that having twenty four seven contextual support available in the tool where it really helps reduce that friction, that instructors, and students receive sometimes when they just are stuck It's three AM.
Why is it three AM? Because that's just when they wanted to work. And so being able to get a hold of information to help them get over that barrier is critical. So at this point, I'm gonna switch over and we're gonna dive right into impact. And so for some context of what you're looking at, we are in impact as an admin on the back end And out of the gate, we have, some we're gonna look at the tool adoption feature first on the in sites tab. So we're really gonna be interested in what is happening inside of the platform.
What are what are our users using And so I've done a filter here, and you can see that we have some reporting templates already built instructor based, student based, maybe we want to see if the mobile app's being leveraged or those integrated tools that Michael highlighted earlier, those third party tools are are we getting our bang for our buck? Are we getting a ROI on on those specific tools? Well, we can actually tell you that. But in this case, I have a start date and an end date of which I wanna look at data for. And these are what we're calling monitor categories. Really just think of these as the different parts and pieces of canvas, in this regard. And so each of these is kind of a its own bucket and we can actually drill in very, granular into specific things.
So let's say for an example that maybe we just did a professional development training on the use of rubrics and why we should use those. And we want to understand if after that training, what was that tool starting to be used by our faculty? So I can drill into grades. And as you can see, starting to open up a lot more possibilities here, and one of those items is rubrics. Now you can see that on the right hand side, we have kind of a progress bar that's spinning here. And the reason that it's spinning is because it's actually pulling a real time data This isn't, you know, lagged data that's taking, you know, twenty four to forty eight hours to appear.
This is actual real time data based on that particular institution and what's happening. So this could take a second to load, but it's gonna produce for us you know, that information that's really actionable when it comes to when it comes to whether or not that PD session was successful or not. So let's just give this a second. This is the equivalent of dial up if anybody comes, k. So here we go.
We can start to see, viewing rubrics was happening quite a bit, and we can drill in and see exactly, how many people were creating rubrics versus adjusting rubrics, all that information is there. Now there's a couple of useful things just besides having this information at our fingertips, that we can do with this. We can immediately start to think about targeting these users. And so I could target the non active users of this particular tool, and I could start messaging them. Around their usage.
So the next time they log into the system, we could nudge them to say, hey, did you know that, you know, rubrics are a thing and this is how they work? And we can build entire messaging around that. The other thing we could do is we could actually target the active users and and we can run champion reports so that we can say, hey, look, you're doing a fantastic job of u utilizing that tool. Would you be interested in speaking with your colleagues about how that particular tool works? And so, of course, All this information is right here at our fingertips. We can start campaigns from here. We can see, the individual adoption rate of each kind of piece and part of that rubrics tool, as you can see here.
And again, this is scratching the surface really. We don't have the time in this webinar to go super deep into the data, but I hope this starts to give you some sense of what might be possible. And the last thing I'll say before I show you some real life examples here is that you could create your own monitor So maybe you have things that you're leveraging within your course that you're wondering, are students even clicking on this? Are they are is this even being leveraged? Well, you could use impact to find that information out and, you know, make some data driven decisions. He's really quick. I wanted to jump in.
There were a couple questions in the chat I wanted to call out and, have here on the recording as well. Jeff asked a great question. Can we see which courses have rubrics attached to assignments that are not being used? In parentheses when they're supposed to be used. So this is showing you kind of the overall, but we also have something called course activity report. So if there was a specific coursing question that you were interested in in, like, seeing how it was being, like, how that course was being used, you could also go directly to that particular course and and check that information out specifically there.
You could do there there's a lot of cross functional data that's gonna be available. You can create your own reports also. So In that case, what I would probably do is create a custom user group, Jeff, and use the, you know, a very a very specific set of users to target whether or not that feature is being leveraged. At the beginning of the presentation, you mentioned AI usage, does it detect, does it detect student AI generated content? No. That's not really the purpose of impact.
The the purpose of impact is more click based data. So it's it's did this did the users actually click on a specific portion of the course? And if so, you know, where and when and all that information is tracked. There was a question. Also, I think I saw around what's in the elements of the course, so I can go back there really quickly and showcase that. So inside of the elements of the course, again, it's we could dig pretty deep here if there was, know, specific things that you're looking for, modules, and outcomes, and it just goes on and on and on based on what it is that you are interested in.
So And and Jason, the other question that came in kind of relevant to this also would be, you know, how can you track other things. Right? YouTube videos, URLs. Right? So this would be through the creation of those monitors that we mentioned. Yep. You would create custom monitors and select those items that you would like tracked, across the instance.
Yep. Absolutely. I think we covered most of them here. Awesome. Cool.
Alright. So, with that, I'm gonna switch personas, and I'm gonna go into a student view here, and gonna go ahead and show you a couple of different types of messaging that can occur here. So one message is called a system tray message. And that shows up in the bottom right of the course here. And it's not meant to take over the entire screen.
It's more meant to just kind of sit there and and get their attention, but they can still navigate and do other things. And one example that's comes up time and time again with our with our partners is that you know, especially going back to school time, there seems to be a lot of confusion about why am I not seeing the course that I registered for on my dashboard? Where is that course? And so oftentimes there's some sort of process that has stopped that from happening. And so many schools will actually put in a k. This is your course dashboard. This is where you're gonna see your courses.
If you don't see all your courses, here's a couple of reasons why you might not, and here's the actions you should take What this does is it cuts down on the kind of unnecessary help desk tickets that get created right, because of something that is the same thing over and over again. And so this is just one example of of that. I'm gonna go into an actual course here. And there's an option where maybe you want to to Michael's point earlier, maybe you're thinking about mental health in your course, and you could pop up a pop up message. Like you're seeing here, this takes front and center stage.
Now this I had shown up when the u when a student clicked on the grades, the grades icon there. And this is just kind of gut checking the students like, hey, how are you feeling about this particular course? Where where are you? And how can how can I basically intervene or potentially keep that retention rate higher? Right? Maybe they're not feeling super great about where they are in the course, and now you have this information. And then you can actually act on it. So this is just one just one another kind of idea for you that you could leverage, with regards to impact. We talked about this twenty four seven support widget.
You can see I've also themed that, but it knows exactly what page you happen to be on. As a user, whether your faculty, whether your student doesn't matter, it knows that you're on the grades page, so it's pulling canvas guides and surfacing all of the relevant videos or actual articles that could be helpful for that user based on where they are. Now if those don't do the trick and don't get them the answer, there's these two buttons here that can be configured or escalation routes. So you could push these users to either your own help desk or if you're leveraging, the canvas, you know, Canvas support, you could do that. It there's really tons of different ways to leverage these escalation routes, but it's all, again, contextual and built right into, canvas so it knows exactly where you are.
So it's also gonna cut down on a lot of back and forth in your help desk because all of the information is tracked and and we know who that user is and what page they happen to be on. When they encountered that issue. The last thing I really wanted to make sure we showed you, and I'm gonna do this from a teacher perspective, is something called a walk through. And so the idea here is, you know, I worked in, instructional design for a while, and oftentimes there was a need for one on ones to meet with faculty on how to do very specific tasks and there was a big push to make sure that every course had a syllabus in it. And so one of the ways that you could kind of combat this and not have to have you know, a lot of support meetings is that you could build a walk through, and this is going to quite literally walk the user through the act of creating a syllabus.
So it draws their attention, waits for them to click, and they can go ahead and get pushed all the way through the entire process of creating a syllabus. And so it's all right there. They didn't have to call anybody. They didn't have to do anything. And they can always, and again, we've we've linked out here to more support resources that they want.
And they can complete that task. So again, walk throughs can be built into these larger campaigns that have all sorts of messaging. There's hopefully this gets the the gears really going as far as what might be possible on how you're planning to leverage impact in the future. So let me pause there, see if we're caught up on questions, Laura. I know you're monitoring chat.
How how are we doing with the, influx of questions? Good. We're answering a few, but there are a few I wanna call out I think they're valuable to have on the recording and not just in the Q and A box. Leslie asked a great question. She said, can you those messages to activities that students haven't completed. For example, remind them of an overdue activity in part two if yes, they're overdue, can the pop up appear until they complete the activity? You might be able to leverage one thing that we didn't, we didn't show you which is a hint message So there's actually a way for you to create a message that, upon hovering actually activates a message.
So that might be a unique way to do that, but Again, anything inside of Canvas that you would like to target, you can target and then build as a part of saying, I want a message to appear for this group of users or this user specifically when they reach this point in the course. So it it can go pretty granular. It's just a matter of really thinking through. So that would mean that you would have to go into your assignments and then click on that specific assignment to target it and create a monitor for that. So there is some some, leveling there, but certainly possible to do that as a, you know, you might wanna wait and maybe group everybody that's not done that assignment or something to that effect, but there's there's a couple of ways that you could get, pretty clever with that.
So, yeah, I think that's a great call out. And I will say too, as on in the same vein of students not completing something. I have a couple of schools that are leveraging impact, to target students that have not yet paid financial aid or, you know, completed things that have to do with enrollment and registration. And so they're just leveraging the custom user groups and then targeting, you know, uploading that list of students that they know have not completed x item. They're uploading that list creating a custom user group and targeting them with messages to remind them of, you know, whatever is outstanding to complete.
So You do get a lot of flexibility there when it comes to creating those custom user groups if you have a list in mind of folks that you wanna target. Yeah. And it's it's worth mentioning, right, that, there are gonna be specific users that will be granted access to, you know, being able to create these messages and and things of that nature. So that's more of an organizational decision. But I think I saw a thread in in the chat, I think it might have been from Robert that asked how how to create a monitor.
Like, what is that process? And just very quickly, I will show you this is the inline editor that you have access to as someone that is gonna be building with an impact. And, as you can see, I'm just kind of hovering over things. And I could most of these things are already monitors, so I don't need to make them a monitor again. But, I can certainly go through and just select something here. And go through that.
Right? So if I wanted to highlight credentials for an example, I could go ahead and create a monitor based on that. I don't know if that helps Robert. I think that was Robert that asked that. Yeah. So then I can decide do I want a message or do I want a monitor based on that particular item, and then we're off to the races.
So It's very, very straightforward and very kind of user. It's very user intuitive to to go ahead and kinda select the different items within the course. Alright. I think Laura, how are we doing? Are we caught up for the most part on questions? We are. There's a couple of stragglers.
We might save till the end, so I don't wanna spend too much time, you know, in the functionality. We do have a QR code at the end of the presentation. If you feel like you haven't seen enough, you have a lot of, follow-up questions, we're happy to schedule one on one meetings with you. Like Jason said, we could spend a ton of time in here digging deep and getting granular with all of the capabilities that impact, has. So I'll make note of some of these questions that we haven't gotten to and make sure that we, you know, get email responses or address them here at the end.
Yeah. And I mean, just to recap, again, the idea is couple of themes here, right, measuring the different adoption rates of the tools, being able to see, being able to see all that information exported out into Excel, if you want, or PDF, or if you want that visual graph, you can even download that if you want. It's really up to you on what what you want to download out of that. Again, I don't think enough emphasis gets put on this, but I'm gonna put a a bigger kind of emphasis on it now and San Diego State agrees. You could build a lot of champions also out of this platform by introducing, you know, messaging to those users that are doing a great job that are doing best practices and really building those user groups, so that they can help you, get where you need to be We talked a lot about those messaging.
There's a bunch of different messages, types. It just depends on how you want the message to appear to those users. They're customizable. You can embed videos and Google forms and all sorts of different items inside of those messages. So they're very flexible in that way.
You take all of that information, you wrap it up into a big campaign you can push that out and schedule it so that it starts on this day and ends on this day. So we can monitor things like how did our How did this campaign affect our fall rollout or our spring rollout? How did things go? And then you can evaluate based on that data how do we need to change things for the next go around? Obviously, I I feel very strongly about the support piece. I can't I can't emphasize it enough. It is incredible how fast and, just how much it reduces the friction between your users and submitting those support tickets by having this help right in line and seeing it there. So, again, support is massive.
So with that, I think I'm gonna pass it over to Michael's next to talk about. Yeah. As as we work to kinda wrap up here, wanted to share with you kind of some in play real, real actionable outcomes that we've seen. So Foothill College at the cusp of COVID, had a lot of transitional change. They needed to that, like, many institutions moved to this, binary online learning.
Right? So getting new technology integrated, getting people up to speed, creating the training around it, having feedback communication. Those are all things that they were struggling with, and adopting impact, help them to kinda create multiple levels of communication with different audiences, be able to gather feedback so they can improve how their tools and training objectives are working and help them reduce ticketing, and really introduce new technology became much more seamless process as we were all going through kind of the the major rapid changes we had to deal with in that time frame. So this is a case study you can read. We have another one to show you in one second. We will be providing an email at the end that kind of gives us all of the the kind of the the value outcomes here that you're seeing in our presentation.
You can take your time and diligently kinda walk through with some of this. Yep. Another case study we've linked in here, the community college system of New Hampshire, This is an important one to note and kind of a completely different use case than the one at Foothill College. So this, case study was published to highlight their transition from their previous LMS over to Canvas. They adopted impact in order to monitor and track message behavior within the LMS.
So, you know, they just made this huge investment. They're switching systems, and they wanna see how the tool is being leveraged and make sure that are getting the most out of the Canvas tools, that come along with it. So they're leveraging impact in that way. They're taking a look at all of the reporting and analytics. And taking a look at that usage.
And because those insights are real time data, they have the ability to kind of adjust and change things as needed. So if they're seeing gaps of, you know, rubrics not being utilized, they're under utilized, and that's something that they're really wanting to push. They can kind of adjust their training, and, you know, create those targeted messaging campaigns to specifically push out messaging regarding, rubrics and making sure that there aren't any knowledge gaps on the different tools that they can leverage within Canvas. So this is a great one as well, just to increase awareness and get insights as to how the LMS is being leveraged, for a new adoptee of Canvas. So I like that it's kind of interesting, you know, whether it's schools been on Canvas for many, many years or they're, you know, newly transitioning.
There are certainly use cases where impact can help, for either And it's just important to note too here that the community college system of New Hampshire is made up of seven different colleges. So this is something that they rolled out system wide in order to kind of manage that large scale adoption. We've linked the case study here as well and have QR code for you to scan, and this will all be included, LinkedIn follow-up information as well. Oh, Jason, you're muted here. Yeah.
Thank you for that. So I know we're getting close here on time. We do have one more poll for you. We'll move it to the next slide so they can see the question too. Okay.
Let's go ahead and end this poll. Thank you all for that. I'm not gonna share these results, but I will say that the majority, where all of the above, I will say that. It's really not surprising. Impact can just really help in so many different ways across the organization.
I think we are gonna open things up here to some q and a. Is that right, guys? We're gonna just wrap up with a couple of final thoughts. Go to our q and a here. Thank you, Jason. So just as we're kinda closing the loop, right? We're gonna send you all the information, but these are the type of things that you might wanna be talking about on campus if you aren't already with your provost, with your academic affairs, with your career development office and others, Right? What's what tools are you using today? How are you engaging with your learners? How are you leveraging them not just in an academic setting, but really in in an entire spectrum of your higher education kind of vision and mission.
Are you building the technology into your mission and vision objectives? And how are you growing this technology? How is it adapting to a lot of the barriers and challenges that you're seeing, things around enrollment, Right? Retention. There was a lot of focus on that. And then the last two are are the skills that you're facing. And really kind of, prioritizing for your learners, are those things that are gonna be transferable skills. Right? Are you using credentialing tools to be able to map those out and be able to use impact as a support structure.
And then finally around fact How are you supporting your faculty? Not just training, not just technology, but, is there a bigger picture perspective? Do you have an initiative for faculty development? Some schools do, and some don't. Right? So those are the type of things that you wanna talk about. As you're valuing the tool, There's a lot of other questions that came through. We're gonna try to answer all of them. But really wanted to just wrap up with some of these closing thoughts.
Yep. And like I said, we'll send out a plethora of resources, including this recording. I've seen a couple of q and a's come in asking if the recording will be available. Yes. We will send it out as well as the presentation deck so that you have access to all the links for the case studies.
We've linked them all here at the end of the presentation as well. We've got our impact guides and resources, all of those case studies linked there. And then on the following slide, we have our impact universe, our impact community here. So I'm sure that you all are leveraging Canvas community for all things related to Canvas. We have a pleasure of resources related to impact as well.
So just want you to be aware of this and not feel like, you know, if you were to move forward with this tool that you'd be, kind of starting from scratch. We have tons and tons of resources when it comes to messaging campaigns, walk cruise, templates that you can use and leverage, that other institutions are, you know, using currently. So as we're pushing out new features in Canvas, we're updating, the community and the templates for, you know, all of those messaging campaigns and walk through So it it'll be good for you all to take a look at and see what's available and, might get your wheels turning for, you know, use cases or features that you might not have thought about to leverage impact for. So I'll go ahead and start monitoring, the chat boxes for Q and and I do wanna call out a couple of these while we have a few minutes. Jason, one that I've seen a ton of questions come in on have to do with the mobile app.
And if impact works for that, can you speak to the mobile app? Sure. So we are absolutely collecting data on the mobile app usage. So whether that be, the teacher app or the student app, but we are not quite, at a point where we're gonna be surfacing messages on the mobile device simply because of a, really a screen real estate situation. Right? Can imagine being on your phone and having a a a pop up come up that sometimes might actually cause more harm than than good in that scenario. So that's something we're evaluating, but I I think right now we are definitely in the data collection side of the house in a really good spot with when it comes to the app, and you can easily pull that information up, and look at how your students are leveraging the mobile app.
Awesome. Just looking for a couple more. I know that we had answered a couple over text, but, through the chat, but I wanna make sure we're calling these out. Someone had asked if, impact can be installed at the subaccount level, at the root level. What does that look like? Sure.
So right now, we are, at the root account. So that's where impact would be installed. And so it's gonna collect data across all those subaccounts, and trickle down. Great. I know that a lot of folks are asking about pricing structure.
We'll certainly have your reps reach out to you. There's so many different consortiums and things that we work with We wanna make sure we're giving you accurate accurate pricing. I will say it's typically FTE based, so we match your Canvas FTE to your contract for impact, so that it's something that everyone at your institution has access to. Think I saw one other quick question I can answer, about phone text integration so you can absolutely just set up the phone number that you want linked to that particular call button that you saw in the help center. So it's really just, a very easy integration there.
I think there was a question about that. So I figured I'd tackle that really quickly as well. Yep. And within the support center, I don't know if this was mentioned earlier. I saw a question come in a while ago.
You can customize all of the support articles as well. So you can link out to our community, but if your institution has created, customized resources, that are specific to your institution, you can certainly embed those within the support center of impact as well. And probably more importantly, on that point, Laura, is that you also get the insights on that support, on those support pages. So if you're interested in seeing what is happening with those articles, what articles are being, you know, utilized the most. You can absolutely pull that that information as well.
So that helps you to know if you've built something for your interior users that's very specific to your organization and you wanna know well, are people actually leveraging that this will be able to tell you that. So hopefully that is helpful for you. So you find that here. Alright. Any last week.
Awesome. Yeah. I think we've covered quite a bit. Jason, thank you so much. I hope you all enjoyed this as much as we did. We we tried to make it fun and light really just as exciting as we can, for everybody, learning about a tech tool. Right? But, thank you so much for being such great partners within structure, and, you know, we'll be reaching out and hopefully being able to, connect with all of you.
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