Select Your Industry
Select Your Industry
CANVAS FOR PROFESSIONAL EDUCATION
Elevate Professional Training
Professionals across industries trust Canvas to deliver engaging, effective training that helps them upskill and reskill for long-term career growth. Our platform combines self-paced lessons, live seminars, simulations and more in a seamless online experience tailored for working adults.
CANVAS FOR VOCATIONAL EDUCATION
Skill Up for Success
Equip your vocational and trade students with the hands-on training they need to excel with Canvas LMS. Develop comprehensive training programs that combine theory with practical simulations for fields like construction, cosmetology, culinary arts, and more.
CANVAS FOR GOVERNMENT
The Future of Gov Learning
Public service has never been more demanding – or more crucial. Canvas LMS empowers government agencies and civil servants with professional development resources to upskill, cross-train, and continuously elevate performance standards.
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Instructure Community Self Support |
Basic Administrator Support |
Enhanced Administrator Support 24X7 |
Designated Support Point of Contact |
|---|---|---|---|---|
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Instructure Community Self Support |
Basic Administrator Support |
Enhanced Administrator Support 24X7 |
Designated Support Point of Contact |
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Support Channels |
n/a |
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Email, Phone, Chat |
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Support Team |
n/a |
Pool of Experienced Resources |
Pool of Experienced Resources |
Named Expert Point of Contact |
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Availability |
n/a |
6a-6p Local |
24X7 |
Aligned to Customer Preference |
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Response Time Targets (80% achievement) |
Not Included |
48 hours to initial response |
12 hours to initial response via email, best effort phone and chat |
Same Day |
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Escalation Management |
Not Included |
Pooled escalation management |
Pooled escalation management |
Designated expert escalation management |
|
Proactive Technical & Operational Support |
Not Included |
Not Included |
Not Included |
Roadmap reviews, Release preparation & review Knowledge transfer Event monitoring (limited) |
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Event Management (outage notifications) |
Not Included |
Available |
Available |
Available |
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Languages Supported |
English, Spanish |
English, Spanish, French Canadian, Portuguese |
English |
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Available for Canvas Products (LMS, Studio, Catalog, Credentials) |
Available |
Available |
Available for Additional Fee |
Available for Additional Fee + 24X7 Subscription |
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Available for Mastery Products (Mastery Connect, Mastery Item Bank, Mastery View Formative & Predictive Assessments) |
Available |
Available |
Available for Additional Fee |
Available for Additional Fee + 24X7 Subscription |
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Available for Impact |
Available |
Available |
Available for Additional Fee |
Available for Additional Fee + 24X7 Subscription |
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Available for Learn Platform |
Available |
Available |
Available for Additional Fee |
Available for Additional Fee + 24X7 Subscription |
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Available for Elevate Data Quality |
Available |
Available |
Available for Additional Fee |
Available for Additional Fee + 24X7 Subscription |
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Tier 1 Faculty |
Tier 1 Faculty & Student (HIED) |
Priority Tier 1 |
|---|---|---|---|
| Support Channels | Email, Phone, Chat | Email, Phone, Chat | Email, Phone, Chat |
| Support Team | Pool of Experienced Resources | Pool of Experienced Resources | Pool of Experienced Resources |
| Availability | 24X7 | 24X7 | 24X7 |
| Response Time Targets (80% achievement) | 5 minutes chat/phones 1 hour email | 5 minutes chat/phones 1 hour email | Next available resource assigned |
| Escalation Management | Pooled escalation management | Pooled escalation management | Pooled escalation management |
| Proactive Technical & Operational Support | Not Included | Not included | Not included |
| Event Management (outage notifications) | Available | Available | Available |
| Languages Supported | English, Spanish | English, Spanish | English, Spanish |
| Available for Canvas Products (LMS, Studio, Catalog, Credentials) | Available for Additional Fee + 24X7 Subscription | Available for Additional Fee + 24X7 Subscription | Available for Additional Fee + 24X7 Subscription |
| Available for Mastery Products (Mastery Connect, Mastery Item Bank, Mastery View Formative & Predictive Assessments) | Not Available | Not Available | Not Available |
| Available for Impact | Not Available | Not Available | Not Available |
| Available for Learn Platform | Not Available | Not Available | Not Available |
| Available for Elevate Data Quality | Not Available | Not Available | Not Available |
How long has Canvas LMS been around?
Canvas LMS was launched in 2011 by Instructure. In 2012, Instructure began offering open, online courses for everyone, everywhere. It soon became the leading learning management system, unseating the most popular LMSs in the educational industry.
Can students use Canvas LMS for free?
Yes. Canvas LMS is 100% free for students. You can access your free Canvas LMS student account if your school uses Canvas or through a free (non-school-associated) Canvas LMS account. Students can log in to their learning management system account by clicking here.
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How long has Canvas LMS been around?
Canvas LMS was launched in 2011 by Instructure. In 2012, Instructure began offering open, online courses for everyone, everywhere. It soon became the leading learning management system, unseating the most popular LMSs in the educational industry.
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