Trust Center

Instructure Trust Center

Reliability

At Instructure, we pride ourselves on the exceptional level of uptime we offer to our valued customers. With unwavering confidence in our systems, we not only guarantee but consistently deliver an annual uptime of 99.9%. This impressive performance is a testament to our exceptional architecture, best practices, reliable availability measures, and robust incident management process.

Architecture

Instructure’s learning platform is hosted in the cloud by Instructure and delivered over the internet through the world's most trusted public cloud provider, Amazon Web Services (AWS).

As a cloud-native Software as a Service (SaaS) offering, our learning platform has been architected for both resiliency and high availability. Our 99.9% annual uptime isn't just a goal, it's something we promise and consistently deliver. 

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Multiple Regions Worldwide

Instructure serves a broad range of data zones globally including the United States (West & East), Canada, Australia, Singapore, Dublin, and Frankfurt. Instructure’s learning platform is designed to make full use of the real-time redundancy and capacity capabilities offered by AWS, running across multiple availability zones in regions throughout the world.

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Woman in yellow sweater sitting at desk using a laptop
Two men sitting at desk with computers

Availability

Incident Management Process

Instructure’s Incident Response policy is designed to ensure the following phases are carried out effectively:

  • Detection: Utilizing both manual and automated detection methods, we aim to identify any system or data security breaches at the earliest possible stage.
  • Assessment: Prompt measures are taken to secure the system and data, preventing further unauthorized exposure.
  • Response/Recovery: Users and other affected parties are promptly notified in a responsive manner, acknowledging the potential unauthorized access and the exposure or compromise of confidential or personal information.
  • Reporting: In the event of a security breach and potential unauthorized data exposure, Instructure's Chief Information Security Officer (CISO) will oversee and execute an action plan in accordance with the guidelines outlined in the following subsections. The specific plan and sequence of actions will be determined based on the type and scope of the security breach.
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