Instructure Wins Two Silver Stevie® Awards in 2023 Stevie Awards for Sales & Customer Service

SALT LAKE CITY, UTAH– March 23, 2023 – Instructure, the makers of Canvas, has been presented with two Silver Stevie® Awards in the Virtual Technology Sales Enablement and Pre-sales Team of the Year and Customer Service Department of the Year - Consumer Products & Services categories in the 17th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. 

Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on March 3.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees.  

Kelsey Waddell, Instructure’s Vice President of Global Sales Development who accepted the award on behalf of her team, said “it was an honor to represent this team and to highlight their huge accomplishments. To me, the more impressive thing, more than all the metrics, is the way this team holds themselves. They focus on the quality of their efforts, they show an immense amount of ownership, and they come into every situation with a growth mindset to learn and push each other. And at the end of the day, we hopefully get to help educators focus on their true job which is teaching. It truly is a remarkable team that I feel lucky to be a part of every day.”

Instructure was founded with a dedication to delivering a transformative customer experience for all, something quickly recognized by Stevie Awards judges. “Instructure's CX team delivers transformative customer experience through over 500 members, scoring 93% satisfaction and a first-contact resolution rate of 92%,” said one of the judges. “The team is also dedicated to equity in education, launching programs such as Panda Pros, and encouraging CX employees to substitute teach

“As a team of educators, with more than half of our CX team having taught or worked in schools, we are always delighted to help our amazing customers and their communities every day,” said Melissa Loble, Instructure’s Chief Customer Experience Officer, who accepted the award on behalf of her 500-plus person team. “We focus on creating equitable and accessible learning opportunities for people around the world while supporting the Instructure mission of elevating student success, amplifying the power of teaching and inspiring everyone to learn together.” 

“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year's winners for their continued success.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales. Nominations for the 2024 competition will be accepted starting this July.

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://www.StevieAwards.com.

Sponsors of the 17th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.

FORWARD-LOOKING STATEMENTS

This press release contains “forward-looking” statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements regarding the potential, timing and examples of any strategic alternatives. These statements are not guarantees of future performance, but are based on management’s expectations as of the date of this press release and assumptions that are inherently subject to uncertainties, risks and changes in circumstances that are difficult to predict. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements. Important factors that could cause actual results to differ materially from those expressed or implied by these forward-looking statements include the risk factors described in the Company’s annual report on Form 10-K filed with the Securities and Exchange Commission (the "SEC") on February 22, 2022 and other documents filed with the SEC and could cause actual results to vary from expectations. All information provided in this press release is as of the date hereof and Instructure undertakes no duty to update this information except as required by law.

SOURCES: Instructure, Canvas
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