A large state department of public safety is entrusted with ensuring the safety and security of communities across the state. With over 2,000 dedicated employees spread across various departments and locations, the challenge of providing comprehensive and accessible learning experiences is paramount. In their pursuit of excellence, the department turned to Canvas LMS to revolutionize their learning management approach, driving efficiency and effectiveness in delivering educational programs.
The Challenge
Before adopting Canvas LMS in 2019, the state department grappled with outdated training delivery methods. From 2010 to 2019, they relied on multiple third-party software solutions for computer-based training (CBT) using SCORM packages. Unfortunately, this approach had limitations. Tracking modules and courses was difficult to translate into accessible reports and had limited data points. Additionally, the dependence on specialized software restricted course creation to select sections and work units, causing bottlenecks in course delivery and impeding the department's ability to meet evolving user needs.
With a commitment to enhancing the effectiveness of their educational programs, including sworn and non-sworn offerings, their police academy, and the department's leadership school, they sought a modern learning management solution to facilitate interactive, engaging, and personalized educational experiences.
Key Insights
Canvas LMS centralized educational resources for diverse personnel needs, including sworn and nonsworn (civilian) personnel.
Canvas' robust reporting features enabled the department to track course completion effectively, and is recognized by their accreditation agency.
Canvas' scalability allows the department to adapt its programs over time, ensuring long-term relevance and effectiveness.
The Solution
Recognizing the need for a comprehensive learning management system (LMS) to address these challenges, the department evaluated multiple options before selecting Canvas LMS for its cloud-based infrastructure, seamless integration capabilities, and user-friendly interface. This decision empowered various work units to develop and manage their own learning content, from the State Crime Lab Scientists using Canvas for DNA training, Dispatchers creating tailored modules, and the Criminal Investigation Division streamlining their Detective training.
“Canvas allows more of our employee base to be able to use the system not only as learners, but as creators,” said a Training Sergeant.
Canvas has really opened up the world of computer based training and e-learning to the entire department,
not just to the one unit that's creating the course.
Training Sergeant
State Department of Public Safety
Additionally, the department’s police academy, accredited by a local community college, is transitioning the quizzes from their classroom-based training from a third-party vendor to Canvas, consolidating training resources under one platform. The department also leveraged Canvas to host its accredited leadership school, delivered in a hybrid format, facilitating content delivery and fostering interactive learning experiences through the use of discussions, assignments, and activities.
"Canvas is truly just the vehicle that facilitates the learning and the training, even though it's an in-person classroom based leadership school,” said a Training Sergeant.
A Solution That Scales
But Canvas isn't just a one-trick pony—it's a dynamic platform that grows and evolves alongside the department. It effortlessly adapts to the department's evolving educational needs, ensuring training programs stay relevant and effective over time. Whether integrating specialized modules, introducing new certifications, or adopting cuttingedge techniques, Canvas remains flexible.
This scalability extends beyond mere course content—it encompasses the entire spectrum of the department’s training ecosystem. From onboarding new recruits to providing ongoing professional development for seasoned veterans, Canvas evolves alongside the organization, fostering a culture of continuous learning and growth.
The Results
With Canvas, the state department now delivers high-quality learning programs that uphold professionalism and excellence. Streamlined course administration and enhanced tracking capabilities have optimized training management. Users are empowered to take control of their learning journey, fostering engagement and skill development.
The user-friendly interface and robust features of Canvas garnered unanimous praise from employees, establishing it as an indispensable tool in the department's training arsenal.