Maximize Adoption and Deliver Better Support

Hi everyone. Welcome. Gotta love some, royalty free music there. I'm so grateful that you could all joined today's session how to maximize adoption and deliver better support with impact by instructure. Couple housekeeping items. You'll notice the chat box.

Feel free to say, hey, in there. Introduce yourself now if you haven't already. We also have a question and answer forum where you can ask questions at any time throughout the session. I have a great team behind the scenes helping answer any questions that you might have. So please do not hesitate throughout this session.

We have a jam packed session full of great stuff. Including learning what impact is. We'll hear from Owen Fletcher and Kim Strickling from Richmond County Schools in Georgia a district who's on the tail end of implementing impact, then we'll see the tool live in action how easy it is to get rich analytics Then I'll show you campaigns, messages and walk throughs, which are the different ways that users will experience impact. We'll end this session with a question and answer portion where where we will address anything new that comes up and make sure everything throughout this session has been addressed. I'm Thomas Toronto, a solutions engineer on the, instructor's k twelve sales team.

I've been at instructure for almost eight years now. Prior, I was at a school system in charge of their professional development where we actually implemented in structured products starting back in twenty ten. I am also a certified change manager. So talking about implementing new things and the adoption rate of those things really my heart happy and I'm glad to be here. Let's go ahead and get started.

So you're most likely here because you already have one or more product from Instructure. All Instructure products live within the Instructure platform, which was created to make technology in the classroom more personal and students success more equitable for every stage and style of teaching and learning. Now in the chat, I'd love to hear what instructor products you currently have at your feel free to type it in the chat. I'm sure most on the call here are familiar with Canvas, our learning management system, or Master Connect, the assessment management system. But did you know that we have solutions for content online programs? Analytics and even professional development, everything that you see here on the screen.

Today, we're going to really focus in on impact. Which is a tool that seamlessly layers itself on all of the in structure products like Canvas LMS or Canvas Studio or Master Connect. Now before we take a look at impact, I really wanna spend a second talking about the why behind it. I wanna first take a second and introduce you to what's known as the implementation dip. Usually, big change ends when there's a need to increase the performance level of something that's currently taking place at a district, right? Take a second and think of one of the last initiatives that was deployed in your neck of the woods.

Before implementing the new product or system, your stakeholders were most likely using another tool or doing things another way the best that they could with the resources that they had. That's the current performance level. At this point, district leaders usually come together and see a need for change. With the goal of increasing that performance level. They do that by implementing a new tool system or process.

Now inevitably there will be a dip in performance as your stakeholders learn the new system or process. After they start feeling good with the new way of doing things though, not only do you see stakeholders reach the previous performance level but they exceeded with the new tool or system reaching the goal and even going beyond. Now I wanna take a second again and zoom into that dip. It's easy to see on a graph. Right? But honestly in real life, if your boots on the ground implementing a new thing in your district, This dip is pretty emotional, right? Starting with fear, even denial, frustration, even depression about the change that's happening.

But then users usually take a turn and start to see the benefits exploring how the new tool is better accepting that this is actually a good change and finally committing to you utilizing the new products. Can anyone relate to this? The first time I saw this dip, I literally could pinpoint each emotion back to the timeline of any implementation we did at my district. Now our goal as leaders with any new system or process is to help reduce the length and the depth of this dip and that's where instructure's impact comes into play. Impact allows you to see what's happening from how many users are logging into Canvas and Mastering products to what specific tools including LTIs that they're utilizing. It allows you to take action on that data by creating in system messaging that targets a specific subset of users So what each individual user sees when they log in is relevant to them from first year teachers to senior teachers and literally everyone in between to parents, to student groups, anyone at your district that you can think of, impact allows you to create support for all of them for everyone and make it available just in time.

And finally, with customizable help articles, impact fosters, a culture of self help, not only within structure provided guides, but guides that are specific to your district that you actually maintain. Impact buying structure help school districts maximize ed tech adoption by helping people like you administrators get specific about how technology is being used so they can deliver better support to all stakeholders, teachers, students and families. Now, it's super easy for me to kind of go on and on talking about how great this tool is. In a little bit, we'll actually see the tool live in action But first, I wanna introduce Ann Elise, one of our managers of customer success who's gonna bring in some admins from Richmond County School, a district who's recently implemented impact and is utilizing it with Instructure platform products. Fantastic.

Thank you so much Thomas. First, I wanted to say hello to everybody. I hope everyone's having a fabulous afternoon. I'm coming to you from, Chile spearfish South Dakota. So I certainly hope that all of you have warmer weather than we do right now as I am bundled up.

But I have the privilege of talking with two of our fantastic impact super users, and they are going tells us a little bit more about how their implementation has gone and some of their future plans. So to triple check, is everybody seeing my screen, the discussion and q and a. Fantastic. Let's go ahead and skip on if I could have our fabulous folks from Richmond County introduce themselves. That would be fantastic.

And then we'll talk a little bit more about how you came to use our instructor products and beyond. Oh, it looks like owen's talking, but we're not hearing you. I always forget that. It's all good. So I'm Owen Fletcher, and I'm the instructional technology coordinator for Richmond County.

And I fall under the professional learning department as well. Fantastic. Hey, everyone. I'm coming to you from sunny Augusta George, and I think it's seventy seven degrees here today. And, I am a program specialist, but I'm retired.

I, have this is my thirty third year in Richmond County. And so I was in a role of, before I retired of, I was the direct immediate instructional technology, so making a lot of, decisions for, instructional technology in our district. And, it was really great to be able to come back, when we started the rollout of Candice, because it was like, seeing a a dream come true. We had, all of our curriculum and dropbox and, Google drives and all over the place. And so, to be able to come back to roll out Canvas was was really a wonderful thing for me.

I love that, Kim. It feels like we never truly leave education. That's one of the incredible things that I find about in structures that there are so many folks here that have been involved in k twelve higher ed and beyond. I would be remiss if I did not introduce my fabulous impact team that is also here on the call. We have Melissa McClllan from Illinois, and we also have our newest CSM Martina Blanco, and she's joining us from Florida.

So, again, please keep throwing your comments in the chat here as we continue on. So If I could ask either Owen or Kim to tell us a little bit more about how you started your journey within structure, and how you came to purchase the several products that you have. Okay. So I'm gonna take that one. In twenty twenty, we were gonna roll out, Canvas, to, six pilot schools, and, of course, the pandemic hit.

And our superintendent said, you know what? We bought this product. We're just gonna roll it out to all of our schools, and we were, it was it was a huge undertaking for us because we had fifty eight fights. They had never they didn't know about Candice. Our pilot schools did but our other schools didn't. So we had to do all of our training, virtually.

So that was that was a challenge. Our students and our parents didn't know. So we were creating courses within Canvas to, get our parents on board to get our students on board. During that time, we hired a, principal learning consultant and I can just say, that was the best money we ever spent Richmond County when we brought Britney Firestone on board with us, because she's worked hand in hand with us in all of our projects and everything that we do. And, it's really helped us to to push on to the next levels with Canvas, and the instructor product.

We, we started using Canvas, since that time for different things. We we've used Canvas for our summer school. I don't think we'll ever go back to face to face summer school. We were doing virtual summer school. And, we have probably about twenty five hundred students enrolled in that.

So in some school districts, that's a whole district size. Right? We do, our a lot of our professional learning in Canvas. And, we we've created, different courses. One thing that we did for this school year that was what's really great for all of us was we created a course called Richmond Reddy. We had all of the different departments at central office work together to, to create this course, and it, really leads teachers through the instructional process.

Best practices, and so every teacher in Richmond County took it, over the summer. And so we started the just started the school year, Richmond Rady, and so I wanna I mentioned that because I wanna come back to you how impact has helped us with that. After we, we did all of these professional learning courses, we'd say, oh my gosh, we gotta have a way to manage all of these courses. So we purchase Canvas catalog, and we use that for our PL courses to allow, people to self enroll and also to create transcripts for our teachers. So that's really helpful for us.

And then we, we got impact. And impact, has really made a great, difference for us because it allowed us to, First of all, work with the great support with, with our impact team. They helped us to come up with our desired outcomes. For our campaigns. And so we were really looking at those professional learning, courses that we were offering, and we were going in and determining that based on the tool, uses in canvas, how much those, those courses were being utilized and how much teachers were really getting from, you know, what we were, what we were offering.

So That's been great. We've also used, impact for things like our, our beginning of the year reminders for teachers, our end of the year best practices. We've used it as very recently for our textbook adoption needs. Having certain teachers, within the county, certain groups that are in, are adopting textbooks for this year to go in into certain courses within Canvas. So we've been able to look at that data.

We've, most recently added Mastery Connect And we have, been so grateful to have impact because it's helped us with our, adoption of Master Connect We've been able to do videos, one pagers, just that right on time in, professional learning for our teachers when they log in, and they are needing to give, those benchmark exams. And maybe they're not quite sure how to do things. So our impact campaign to have really helped us with that. So, and I guess finally, the last thing I wanna say is with our LTIs, We've been able to really make good decisions about purchasing, with the usage of our LTS. So I love that.

It sounds like Well, with everybody here, I mean, the pandemic certainly threw some hurdles at us, but y'all have come out of it with flying colors really seeing what you can do with not only your online environment, but those hybrid environments. So that's really, really cool to see. So I'll pivot over to our next question. What were some roadblocks that y'all had as you were adopting Canvas And how did you overcome those roadblocks using impact? So like Kim said, by sort of cold turkey adopting it at the beginning of the pandemic. That was a whole set of issues.

But one thing that we're only really just now figuring out is that implementation dip that we talked about earlier didn't really happen because nobody really had the choice. What we're finding now that we're getting back into the classrooms is there's a a a significant portion of teachers who are really digging their heels in They don't wanna deal with technology. They wanna go back to doing things the way they were doing. So they they they really that that implementation dip has really come back with a vengeance. But what we're able to do with Impact is identify what tools teachers are and are not using.

And we are going in and finding teachers that we can say, okay, let's work with this teacher. Let's build them up let's identify some high impact instructional strategies that we can promote with them to really have some transformative impacts on their classroom. And then as we build that group of teachers up, we're hoping that that, you know, that sort of brings a lot of those people out of that implementation dip. The those there's that kind of resistance to technology when they start to see that No. This was not something we did just because of the pandemic.

We we had plans for it for a long time before that. And there's really good reasons to use technology in the classroom. And so really with impact and being able to see those tools. Because, you know, I can look in right now and I can see there are certain tools like speed grader, which I think would be a kind of no brainer to use all the time. That that usage is pretty low.

So it's like, we definitely have to get the word out about that. Because that's such a good feedback mechanism for teachers to give to students. So things like that that that really are instructional best practices just made easier technology. We're gonna we're gonna really target those with some teachers, using Impact Data. And I'm over a team of five people who go out and coach in the schools and they do they run professional learning sessions.

And so by being able to look at that impact data, I can share that with my team. And we can even look down into individual schools and see, you know, whose school needs the most help with what, with what tool in canvas. Yeah. Fantastic. I know as teachers that we, we need to take our own medicine and we're able to see this evidence behind the tool usage.

It's definitely easier to convince folks as we move on. So that leads me to my third and final question. I know that this group of folks also have some questions for you. So I'll allow them to ask those, but How has your support strategy changed since adopting impact? And what are you looking to do towards the future? So for the first part of that, we're much more proactive now, instead of reactive because we can Well, first of all, we can set up campaigns ahead of time. So and I think you'll see a demo of that soon.

So for example, we did a digital citizenship campaign at the beginning of this school year where when teachers logged into Canvas, they see a message directing them to a resource page that has instructions and lots of different links to lesson plans before we distributed our technology to the kids. We're a one to one district. We wanted them to go through these digital instruction, our digital, citizenship, lessons with the kids. Just to just that's just a really important You know, we wanted to establish that as we're going through rituals and routines and procedures. That was just gonna be a natural part of it.

So not only did that help us be proactive in getting the word out to the teachers as opposed to, you know, sending a link out in an email that gets lost and then nobody knows about it anymore. It, it also allows us to look and see our people clicking on that link. Are people going to that page? Which which features of that page are they interacting with? And and get a much more accurate sense of whether or not the digital citizenship materials were being used by the teachers. The other thing is that it really makes the data so much more granular. I think Mark Twain was the one who said something about statistics and lies, and I can't re repeat it all in polite company.

You have to be careful when you're looking at a big pile of data that the data is telling you what you think it's telling you. So to give you an example of how impact has helped me with that, earlier to, this week. I was looking at what tools were being used this since the, in the past month. And we have a pretty good adoption rate with the discussion tool, which is one of my favorite tools in Canvas. I mean, you're you're talking about getting kids to interact and collaborate and there's a lot of room for critical thinking.

So I was pleased to see that, but then you start drilling down into the drop down menu and, you know, and and you can have a lot of tools to filter data. And what seeing is that student responses to those discussions is about half the rate of teachers using that tool in their classroom. So Well, at first glance, it looked like we were doing pretty good on that one. I realized we've gotta do some work in in getting teachers to understand how to get kids to respond, and encourage that sort of culture, of interaction and collaboration in those discussion posts And and that would have been almost impossible to spot without impact. So looking to the future, one of the big things are district has done is implement a new grading procedure.

Where we emphasize, teacher clarity about expectations, teacher feedback, and formative assessments, especially. So with impact, we're able to, you know, look at all the tools that Canvas has. I'm identifying things like SpeedGrader, rubrics, peer review. These are great things for feedback and performative assessments. So the usage rate of those is very low.

So we're gonna be setting up some impact campaigns first to just bring awareness to teachers. Did you know you can do this? Did you know this aligns to our grading policy thing here this way? And again, we'll be able to track that with with the, within the impact itself. And then you know, I can pull up the data, whether or not I have set up a campaign or not, I can still pull up the data and look at it periodically. Share that with my team. What I told my team is this month, we need to be going out there and figuring out who our rock stars are.

Who's really using these tools right? Who's using them to leverage the technology to really uplift their instruction and have a greater impact on kids. We really need to celebrate those teachers publicly in our county to show everyone why digital learning is so valuable. Absolutely. That's fantastic. I love that.

Excellent. Well, I know that we have a demo on deck. So I'm gonna go ahead and let y'all take over the screen share. Awesome. Yeah.

Now that we've heard kind of how Richmond County is utilizing it, let's get in and see the platform live in real color and check out what it can do. So the first thing that we're going to be focusing on is getting those sites that Olin and Kim have talked about. Right? Now, of course, you have the ability to run reports and see, data in the respective platforms, you know, Canvas or Masterite Connect. But having impact, it really pushes the pedal to the metal on data visualization and gives you a picture. Really paints a picture of what's going on.

So I'm logged in as an admin. This is a new dashboard that comes along with the implementation of impact. And you can see very high level items and then really drill down into data of each individual tool. So right off the bat, I'm able to see active users. Right? How many users are logged in at any point in time? I'm in Florida.

This might be a Florida district. We just had a hurricane. There's a big drop, right? And then you can see, maybe after the hurricane there is an increase of usage. So I can track that very easily here. On this page, I can also see total session time.

The average session time and page views, which all of course rolls up to the active usage that we see here in the first craft. But this is just kind of skimming the surface of what data you can see. I can also tab over to the tool adoption area and run reports based off of specific things that I want to see. So let's kind of take a look at what we're seeing here. I have the ability to switch the role of what data I want to see.

Right now, we're going to see what teachers are doing. I can, have this filtered down to an individual subaccount if I want to. I can also put a a timeframe, a window in which I'm seeing the data. So at my district, you know, I was in charge of professional development. I would come up with what I thought was amazing professional development opportunities.

Either around a strategy or a new tool. But after that session ended, I really didn't have proof for a way to gauge if I was moving the needle with that professional development opportunity. With impact, I couldn't possibly set the date range to the day after we held that professional development opportunity, then really drill into the tools that we learned during that professional development opportunity and see if there was an uptick in usage. So these are really, great to have to be able to focus in on what you're wanting to see. After you apply those rules, you can scroll down and notice that I have a list of the group of tools here.

Now, I will say this list can be totally customizable to what's important to you and the admins that are at your district. Right? If you're wanting to see Masterry connect items, if you're wanting to see Canvas items, if you're wanting to see both in one place, you have the ability to really manage this list to see what's, you know, in the forefront of what you're wanting to see. But like Owen was saying, not only can you see the usage high level things, you have the ability to really dive in and see much more granular usage. So one of his examples was discussions. If I open up collaborations, I can see discussions is actually one piece within collaborations.

And in this example here, I see that seventy six percent of teachers are creating or doing something with discussions. Right? I can actually open that up even more and see individually the kind of more granular ways that teachers can interact with discussions, whether creating a new discussion in groups. If they are replying to student discussions, I kind of have that fleshed out right here. So with this data that I'm seeing, I see that fifty six, almost fifty seven percent of teachers are creating new discussions in their clocks. In a in a face to face type of situation, I might give myself a pat on the back, right? More than half of my teachers are utilizing a tool that I'm wanting them to do that.

If these were online classes, maybe I would like raise the red flag because discussions are a huge portion of communicating and interacting with each other in that online environment. So it's really good for you to kind of take pause here. And see the data and reflect on what's going on in your own district to then take action on this data. I use discussions as an example, but of course, you know, fill in the blank with what's most important to you. Another example that we hear all the time that users that are implementing impact love to see right off the bat is rubric usage.

I think Owen mentioned, you know, utilizing speed grader in Canvas is like one of the coolest, you know, best time saver things that you can do and having a rubric attached to an assignment even makes it more quicker. Right? So if I go into assignment or excuse me, assessments and then I open up assignments I can actually see you know who is creating rubrics. If they're adding a rubric, if they're creating it from scratch, if they're utilizing maybe a rubric that a PLC created and they're embedding it into, their assignments. I have all of that data at my fingertips. Right? Of course, as you see here, it takes just a second to load because this data is coming from your Canvas environment.

This data is coming from my real life Canvas environment. So it takes a second to run those calls to get the data live in real time. It's the most accurate data. The great thing about these percentages, these numbers that we see here is not only am I reflecting on them, but I can actually take action on them as well. So notice when I hover my mouse over each individual item, there's in a settings, an option menu that comes up.

So let's say that I want to, find the teachers who are or are not utilizing, in this case, rubrics in their class. I simply click on that drop down menu and I can do a couple things. I can first download a CSV file of all the teachers who are doing it or all the teachers who are not doing it. And you know, I think back to when I was creating professional development opportunities And I wanted to reach out to the people who were already doing these great things and I wanted to capture them for additional professional development opportunities that they could host. This is such an easy way to get a list of teachers who are doing these things that you can kind of, tap on the shoulder and say, Hey, you wanna help me create professional development opportunities because you're already a rock star doing it.

Again, the other way is creating a list of users who aren't. Maybe this is an initiative to utilize rubrics and, you know, maybe the professional development department is creating a canvas core all around rubrics and you wanna enroll them into that course. It's really easy to gather that information and populate it. The other option that we have here is to create a campaign. Now I have a a visual of kind of the difference between creating things on the fly.

And creating a campaign. Now in impact, of course, you have the ability to create on the fly messages. We'll show you, help article in just a second that you can create. You can even create what's called walk throughs, which are step by step instructions on how to do everything. In, the platform that you're using Impact with, but a campaign is a little bit different.

I think of it as a bucket that you can then populate all of those amazing resources in and then see data on how all of those things are impacting, the usage of the thing that you're wanting to increase usage of. Right? So I have the ability to create multiple message is multiple help guides, multiple, walk throughs. I can put them all in this campaign and then track how effective those items that are in my bucket are moving teachers to do the thing that we're wanting them to do. So I'll show you both, how to create, you know, on the fly things, but I first just wanna show you, a campaign. Right? A campaign is really a, an area that you can set an intention of wanting to increase usage of a particular area or tool within Canvas.

Owen and, Kim's example was the introduction of digital citizenship So I'm sure they had a message to all users when they logged in. I'm sure they probably had a hint, guiding users to digital citizenship items in each of the courses, just multiple things that are in this bucket that we can then gauge what users, are doing and where they're going. So in this campaign that I have here, my intention is to increase digital communication within courses by providing teachers with how guides on how to create engaging discussion prompts, but also I'm providing students with helpful conversation starters. So I'm kind of backwards planning. I'm figuring out all of the resources that all of my stakeholders will need.

I plot them in this campaign and then I'm watching the needle move hopefully to the right showing that, what we're wanting all of our stakeholders to do. They're kind of getting a little nudge via impact to do those things. Now when it comes to creating these messages, it's super easy. I'm gonna pull up a, a window here. This is a canvas window.

I'm logged in as an admin. So I have admin right as, impact, in impact, I should say. And, notice I have two new things here. We're gonna focus on this, impact icon here, this little doohickey technical term. When I click on it, I have the ability to do a few things.

I'm gonna focus attention on this plus button which actually allows us to create a new message. Notice when I hover my mouse over any of these items, It's highlighting these tools, allowing me to spotlight things and create a message to them. So very easily within, you know, the the instance that you're already in, we have the ability to pick things and then create the message accordingly. In this case, I can create a message or monitor. I have the ability to create this hint message and then go through it.

And I actually type out the resources that I'm wanting users to see when they log in. You also have access to a huge bank of resources. So notice this load existing button down here and structure actually provides impact messaging that you can use from day one. So if it may seem a little intimidating to create all of these messages yourself, no worries. We got your back.

You have a huge bank of resources that we find as best practices that you can use from day one. But I'm sure the question in your head right now is, okay, we're talking about campaigns. We're talking about these tools. Well, what does it actually look like for the user? That's what we're gonna get into next. The idea of utilizing these tools, these messages, these guides, these walk throughs to really deepen the adoption.

I'm switching hats now and I'm logged in as a teacher and I'm in my Canvas course, right? So we create well, let's take a step back. We first as an admin saw the data that discussions were okay, but we wanted to increase that. We created a campaign And then behind the scenes, we created some messaging. As an end user now, I'm just doing what I always do. I log into Canvas.

I get into my Canvas course. I've been trained to go to modules because modules are a great place to organize my content. And without me having to learn anything new or do anything different, notice this mess page that pops up right here on the modules page where I'm going anyway. In this case, this message says, Hey, do you wanna increase student engagement in your scores, maybe you should try adding a discussion. So there's text here that I can interact with if I scroll down.

Notice there's a video that I can play right in line without having to go anywhere else or open up another window. In this case, it's actually another teacher that's describing the why behind why he utilizes discussions, how it can create those really great interactions in their class. So it's authentic. I'm seeing it right in time, right in the moment and I can take action and create a discussion if I'm wanting to right within the moment. The other example that I have is with rubrics.

Right? We saw how rubrics weren't being utilized behind the scenes. Maybe we created a, a message or a hint. If I go into this new assignment that I created as a teacher, We can see this is an example of a hint message that says, Hey, ever try adding a rubric. This is why rubrics are so great. Here are some resources that your POC or district has created that helps you create this rubric from scratch So again, rather than getting an email and then having to open up Canvas and go to a different place and go back and forth, all of the information that I need is right here at my fingertips and I'm able to take action on it.

The other thing to note is I'm seeing this message because I've never added a rubric or I've never added a discussion whereas that teacher that is peddled to the metal utilizing rubric already or utilizing discussions, they're not going to see this message and it's not going to create noise for them because they're already doing it. Impact is really focusing in on those users who need the message and it's relevant to them. Okay. My, next kind of, example here is the integration that we have with all in structure products. So, again, we're focusing on canvas and mastery, but of course, you know, impact can layer itself on studio as well.

So as in this case an elementary teacher, maybe we have been utilizing canvas for years. Maybe I'm feeling great about utilizing canvas, but my district just, had an initiative to switch to standards based grading and they've implemented mastery connect at our district. Well again, I'm gonna do the things that I already do every single day. I'm gonna get into my English language arts class. I'm gonna get in here to the manage subject so I can add content to it.

And as I'm doing my daily routine, again, I have a hint that then pushes me to the new area. In this case, it's the mass tracker. When I click on the Mastery tracker, now Master connect loads in the window where there could be even additional messaging and content and help guides that help me as I utilize Mastery Connect. Maybe the example is you know, standards will be automatically populated utilizing a curriculum map or maybe there's a hint that shows you how to get in last year's standards to see how students are doing even before they enter your class, right? The options are endless. You have the ability to utilize this throughout all of the Instructure platform suite.

Finally, I'm going to kinda talk about how impact can be utilized to create support for everyone, right? The idea of creating pinpointed, support that is intended for specific people. Sometimes it's like just really hard and overwhelming, right? Where do you even put it? Impact allows you a space where you can put these items. You can tag them with the roles that, you're intending to utilize these things. And it automatically populates to them based off of their role. So I'll switch hats once again, and I'm now in Canvas as a student.

I'm sure you might have noticed as I've logged into Canvas. Again, the orange impact, help button over here when I hover my over it. Notice it actually says district support. They've customized this because all of the resources that users, that stakeholders get within this environment is going to be district support. Whereas over here, we know and love the canvas support.

Now, these things can be merged together So it's all in one place or they can be totally separate. That's the benefit of being able to go through implementation and make the decisions. But when I click on this, again, with my student hat on, it knows that I'm a student and it shows me guides that are relating to where I am in Canvas. So I'm on the dashboard right now. The first guide is, hey, what is Canvas? What is the dashboard? Notice I can click on any of these and I can click on play to see the video right in line.

That's all well and great, but notice the next resources are actually district curated resources. So maybe I'm a student and I don't see my classes and I'm freaking right? I click on the help button. The first thing that I see is my courses are missing. Notice this is a guide that the district has created giving me resources on what to do that's district specific, right? Every school district's going to have different ways of what their students are going to do if they don't see their courses Now you have the ability to really define that and outline that out. So students when they don't see it, they have the resources that they need.

Another example is like maybe Chromebook accessibility shortcuts. Maybe my district is one to one and we're really promoting equity and equality and wanting to put accessibility shortcuts front and center. Well, the district can actually create this guide and put it front and center for all users to see. So again, these are managed by the district that go above and beyond what in structure provides, right? That are district specific to you. The other thing, when we talk about support for everyone, we've really been focusing in on students and teachers, but our family role also can get on the fun as well, right? So I'm now switching hacks and I'm logging in as a family member and I'm gonna see something that I haven't yet seen as any other user, right? I am greeted with a pop up that takes over the screen.

Notice I can't interact with Canvas until I actually interact with this pop up message and it's saying, Hey, you've just logged into Canvas. It's our learning management system. Our school district uses this for in person and blended fully online classes, right? Maybe they've created a video that they want families to watch right in line. It's really putting what's most important for the individual users front and center so there's no guessing where to go or what to do. Okay.

My last kind of spiel here is you know creating this culture of self direction, really ensuring that every user group has what they need, to be success full without having to go other places, right? When I think of this, I think of first year teachers, right? Think of your first year teaching. It was totally overwhelming. I'll be the first to say. There were so many resources at hand. I got my credential to log in to the learning management system.

Like, day before school started, it was just like a total mess. Things like impact have the ability to really again push those users to what's most important. So in this case, as a first year teacher, I'm logging in and again seeing something totally customized to me. Welcome to Canvas. This is the district's learning management system.

On your dashboard, you'll see professional development opportunities and your digital classrooms. So I'm kind of feeling okay. I know what to expect. I exit out of here and here's my dashboard. I now have been introduced to what is here, but it also can go above and beyond that.

Right? As Canvas users hopefully you know about the tool called blueprinting where you're creating your curating resources and then pushing them out to teachers. We and my district really strive to ensure that we had a blueprint for all first year teachers. So when they logged in, It wasn't just blank. It wasn't a blank course. They had resources there even if it was just minimal.

And so impact can really help with that as well. So again, first day of class week before class. I am a first year teacher clicking on my class for the first time. I now have resource that will help me interact with the content that's been given to me. This example is actually what we call a walk through So it's giving me step by step instruction on how to do whatever it is that they're teaching me.

In this case, it's editing the blueprint course. So it says here, Hey, you're teaching a course that has district provided curriculum. Make sure you get in and edit the content so it looks like your own. I'm gonna say, okay, let's go ahead and begin. So I first click on the edit button to edit the page.

I click on that edit button and now the page gets into edit mode where now I see, the next stage, which is introducing me to the rich content editor. Saying, hey, utilizing this toolbar, I can format all of the items and add content to the page. You can use the multimedia tool and record a a video as a teacher. Notice all the red things in here I can interact with. I click on next and it's saying, hey, remember to save Right? You know, after you've made all of these changes, remember to say, as kind of elementary as that seems, that's super important to know as the first thing you you're learning as you log in to Canvas, right? It's not like a Google Doc.

You have to click on save. So going through this steps kind of puts me the first year teacher at ease and it allows me to know what's expected of me to hit those goals that my, administration and myself has, you know, made, you know, as the school year begins, and I feel confident. I feel good. Okay. So I'm going to go back into the PowerPoint here and just you know, reiterate we were able to really see data at a high level from usage to individual you know, users that are using specific tools.

We then took action on that data. So we were able to either create individual messaging to kind of pinpoint different things or create that campaign, which was that bucket of resources to then be able to see how the needle is being moved. And we were able to differentiate that by users. So from teachers to students to families to different types of teachers like our first year, teacher in there and really getting the users what they need when they need it. Fantastic.

Yeah. I'm curious. Any any questions that have come up? Anything that you have to add here? What's going on on your neck of the woods? Excellent question. So I think that was a stellar example of our three pronged approach. There are so many things that you can do with those proactive messages rather than having to be so reactive, much like we felt during the pandemic.

So that is fantastic. Thank you for that overview. Please y'all send your questions in. We do have a couple of folks that have sent some anonymous questions. Otherwise, feel free to throw them in the chat, come off of mute.

Anything is wonderful. So while you do that, I'm gonna go ahead and pull up one of the questions that we got. So Kim or Owen, this is for you. How do your faculty feel about the messages that they receive? You want that one, Kim? Oh, it's a good question. We, we use the up and down, the thumbs up or the thumbs down.

On the messaging it's built in and impacts. So that's really, helpful. And so, you know, we we got positive responses with them. You know, we we weren't sure exactly what to expect when we first, rolled out our first campaign, and It was pretty, we got pretty good responses. So we were we were really happy with that.

You know, just have to know that your teachers are able to, click on don't show this message again. If they are, you know, it's something that they have already addressed are done or whatever. You know, they they do have that option so that they don't have to see it every single time. It is super rare for us to use the sitching that, that takes up the whole screen where they can't click on anything. We, we save that for something that would be like an emergency or something that needs to super, important that we wanna make sure everybody sees, but for most of the messaging, it it comes up in the corner of their screen, and they're able to see it.

And And so it's it's been good so far. So good. That's fabulous. I love that you keep that evaluation portion on. So for folks that don't know, you're actually able to collect feedback on each and every every message that you post.

So we have two different components to that. We have an up thumbs up and a thumbs down saying like or dislike, and you're also able to get some of those comments as feedback. So we will see customers with feedback saying, you know, this was a really great message. This is exactly what I needed to see in time. We'll also have some customers that say, oh, the link that you put in here is broken.

So we're able to see that and say, oh, let's fix that as soon as possible. And gauge the feedback from the audience there. So that's really incredible. We also have some folks that choose to take those messages perhaps it's a tip Tuesday. Maybe it's a pedagogical tip.

And we will see folks save the information from those messages and even put them in their support center so that teachers can go back five, six months from now and say, oh, I remember this instructional design tip I wanna pull it up. That's where it is. So there are some really cool use cases with those messages that we see, whether it's for teachers, for students, for parents, guardians, everything in between. Fantastic. Thank you for that answer, Kim.

Other questions? I can wait forever like a teacher. So no worries. I've had years of practice. K. Looks like we have one coming in.

Have you gauged what the biggest barrier to adoption has been for your teachers? I I really think right now it it's the attitudes thing. I I think they either just don't wanna try it, they're scared of it, they're sick of it because of pandemic. And and, you know, it's really hard to think long term on some of this stuff. When you're a teacher, you've got a lot of things that are immediately in your face and pressing. You know, you've got the kid in the back who's yelling and screaming.

You've got the kid over there who's looking at his phone and good Gosh, only knows what they're looking at. You know? So you you've got to sort of take care of those things, and it's really hard when you're trying something with technology. We all know There are times when things aren't just gonna work the way you expect them to. And you gotta go through the process and learn. And we see a lot of teachers who do that and they try it and they don't see like boom immediate impact.

And they're like, okay, I give up. I got other things to worry about. So that that's where somebody like, you know, me and my team are going out there. And I what I've told my team, I don't want them to sit down and give a PL for the whole school. I mean, it will if the principal wants us to, you know, if if we need to, we'll do that.

But what I really want them to do is just show up Find out, you know, when is that when is that department's collaborative planning meeting? Go ahead and sit down. Sit down with them. And as you're listening to them, you know, talking about what their data is and and how they're what kind of assessments they're gonna be doing soon and just interject Can we try to build this together in Canvas? So and here's why. And then when I come back next week, I'll see how it goes, and and we'll iterate on that, you know, refine it a little bit because it it takes time to develop the that confidence and and to work out the kinks and the procedures and stuff. You know? So that's kind of the stage we're at right now.

We we it's it's a really uphill battle, but you know, I think it's one that is worth fighting, and we're just gonna, you know, we as the adults have to have to look more than just the immediate moment. Walked to train teachers to think that too. Like, no. No. There there are benefits.

Please don't overload them either because we've got This this is another thing that this happened with us. We've got Canvas, but we've also got all those LTI tools. You know, you've got, you know, brainpop, near pod, vocabulary. There's tons and tons of these other tools that integrate with Canvas, but What I want my team to do right now is focus on just the core instructional practices. Put instructional strategies first.

Find out how we can do that with Canvas. If you've got teachers who wanna use those other tools, great. We'll work on that, but after we kinda establish a baseline because it's gonna just take time. You know, we have to sit and we're thinking about five years. It is what it's gonna take.

For us to start really having an impact on, teacher attitudes and beliefs and just the daily practices that we've kinda all gotten in the habit of doing. And then over five years as we make more progress with Canvas and their features, then we can come back to some of those other things that we've purchased for them and and, you know, get, you know, take them up another notch. Fantastic. Yeah. Chipping away at it gradually.

That's an excellent way to do it. Looks like we have another question here. What did your implementation of impact look like? Well, I'm gonna say to start with, I've worked with a lot of products over the years. In my career and the level of support that we have received from, Melissa, Britney, our impact team, it's been phenomenal. A lot of hand holding for us, a lot of planning we were able to, take some documents, go through our planning, to say what it what are our district goals? What is we looked at our strategy map.

We thought about the things, that we how we wanted to move the needle in, Richmond County. And so as we we thought through those things and our plans, We really thought about, our current professional learning needs. And, we really put a lot of of thought into our planning for our impact campaigns and how we were going to roll out the first and exactly what we wanted it to look like. And so but it wasn't I promise you. We we had so much support, you know, from our team, they really helped us and pushed on us, to really think through the steps what we wanna do and what we wanted to see with impact.

So, you know, we're grateful for that. That's that's been really helpful for us. I'd piggyback on that too and say that it it was it's really been remarkably, painless. I mean, not not pain free entirely, but compared to some of the other things we've implemented, it was probably one of the easiest, not just because we we did have a lot of support. But but just from a tech point of view, you know, when you implement something like, like Master Connect is one we're just going through right now.

It's a more complicated process, which is not a surprise. Because that involves, you know, the creation of a lot of different, assessments and aligning with different standards. And then there's a lot of you know, it has to communicate a lot with your, your SIS or single sign on. There's a lot of little moving parts there that that just as you try to put it all together. But because, you know, impact is really more for, you know, the district level personnel, we haven't had we just have haven't had a lot of those.

Problems that you have when you try to do stuff that's more student facing because as long as, you know, Kim and I and a handful of other people understand how to work it, then it does what it needs to do. So it was it's really a very easy product to to implement for us. Fantastic. Stick. I'm happy to hear that the lift wasn't too heavy for that.

Great. I know we are running to the top of the hour very quickly. So If we have any last questions, feel free to throw those on. Otherwise, I know that there are several fantastic people on this call that would be more than happy to answer your questions as they come up afterwards. So as I see nothing else in the chat, Thomas, I'm turning it over to you to wrap things up for us.

Yeah. No. I would just appreciate everyone's time, Kim. Owen, thank you so much for being here and sharing your experience. You have the ability to reach out, your CSM to talk about, impact.

And everyone will also receive a follow-up email with not only this recording, but contact information and other resources. About impact as well. So thank you so much for your time, and have a great afternoon.