Let's Talk ROI: The Value of an LMS in Today's Classrooms
We are back. I don't know about you guys. I was splitting between the admin session and the leadership session, but we're back for the plenary session. I don't know. I kinda missed you guys altogether, but now we're back together again. It's gonna be fun.
So we've got two more sessions to get to the end of the day. The next session we're gonna talk about the value of an LMS in today's classroom, which is a panel session. I'll bring the panelists up in just a minute. And then for the final session, we'll have Harrison Kelly, regional vice president, talk a bit about the vision for the future of Instructure. So first of all, I'd like to welcome Sally Langford, who heads up bid management team for APAC.
Sally coming up. You're Orlando applause. Come on, Sally. Thank you. Thank you.
Next, I would like to welcome Ruth Thornton. Ruth. Please come on up. Yes, Ruth. Ruth today will be played by Greg Fowler.
Greg will be doing his Beth Ruth and Ruth impression. Unfortunately, Ruth isn't feeling that well, so Greg has kindly offered to step in for Ruth. Thank you so much. And last but not least, of course, we have Ramsey Ramsey coming up. Give him a round of applause.
Ramsey, you know him. You love him. He's part of our customer success team. Sally? Hand over to you. Okay.
Thank you so much, Ed. And first, I wanna say thank you all for welcoming us so warmly to the Philippines. This is, my first time in the Philippines, and I've met up and Greg's, not Ramsey's. I'm sure many of you have met Ramsey before. But, it's my first time in the Philippines.
I've been so impressed by all of the beautiful, like, very warm hearted people that I've met. It's also the first time that I've ridden in not one, but two sports cars. So that's been pretty cool. So this is a Filipino Ferrari, and then a Filipino Lamborghini. So it was very exciting.
So it's truly an honor to be with in this room, with all of these really passionate educators today. As Ed mentioned, I manage the bids and proposals team for the Asia Pacific region, but, I'm also very passionate about education. So, before I joined Instructure, I had just completed our masters of anthropology, and I was embarking on a PhD program. At the University of Sydney. So that was happening at the same time as the University of Sydney had decided to transition from Blackboard to Canvas.
So when the university moved to Canvas, so that was in twenty seven, twenty eighteen, all of the instruction was face to face. Well, the majority was. There were some online courses, but most people were on campus. They were face to face. But canvas was such an important part of the teaching and learning experience.
So all of the readings, course materials, videos, recorded lectures, meetings, they were all on Canvas, assessment activities were on Canvas, so from weekly reflection exercises through to other types of assessments, group tutorials, things like that. All the students had equal access to these resources, and they always understood what was expected of them. So having this firsthand experience of using both Blackboard and Canvas. I mean, for me, the experience as a both a student and a teaching assistant when I'd start with a PhD program, like the two weren't comparable. Like, it was it was such an improvement for to move from Blackboard to Canvas.
And that was one of the reasons, one of the factors that actually changed the course of my career. So in twenty nineteen, I was offered the opportunity to join Instructure. And I haven't looked back. So four years later, here I am today with this great, my two wonderful panelists here, and we're we're really excited to talk to you all about share insights, share best practices so that you can actually just make them make sure you're maximizing the return of your investment in Canvas. So I'll kick off with my first question, but I do want to apologize Greg, if I'd call Greg Ruth, you know why, but I also sometimes call my husband Emilio, and that's my cat's name.
So this problem was, like, happened way before this particular circumstance. Okay. So first question to the panel. So post COVID, we've we're seeing the return of face to face instruction. So what key question oh, key so key trends? Have you noticed when it comes to in how institutions are changing the way that they use Canvas.
So I'm gonna pass it to Greg first to answers. Thanks, Sal. I'll probably get your name right. I think one of the primary things is that we've really cemented the sort of criticality of an LMS in an organization. I think, if not when an LMS was to go down, there would be hundreds and hundreds of anxious people.
And The reason of, because that is sort of, the criticalities increased is just the way that the LMS has changed. So rather than that being a repository for files, rather than that a place where you don't need to necessarily log into. It's become a really engaging core part of a student's, day to day activities within an organization. So even though we do have face to face teaching again, there's still plenty of ways that we can incorporate the learning management system. Students are also expecting things like being able to see their grades and getting their feedback via a learning management system for those efficiencies as well.
We've also seen a really big growth in the feature sets available in the LMS and really targeted towards those efficiencies in teaching and learning. And some of those features are really good towards, nontraditional learners or, you know, targeted towards, a higher level of accessibility as well. So for students who aren't you know, typically face to face or that's not really their preference. This is really a great way for them to be, or for them to be able to have an additional way to to access the classroom. I think we also found that teachers were learning their learning management system far quicker than we thought.
So during the pandemic, there was no other They needed to adopt a learning management system. And I think there was a lot of fear there, which was probably not, necessary, you know, easy to use, but also really kind of lots of support there available for teachers to actually leverage these these great tools. And so with that, with found that it's easier to sort of increase the adoption of the learning management system, we can sort of engage staff and, set a path forward to improve their courses over time. Also student expectations have changed. Flexibility is something that is now demanded, not just a nice to have.
And so in saying that, again, it kind of comes back to the criticality of the LMS. This is something that is required by students. They're demanding that there are these other options. So you know, if they're a way for sickness, there's a way for them to access their class. So I think that's really the the main thing that's changed is just in the minds of an organization and teachers criticality of a learning management system.
Yeah. Yeah. Just adding adding to some of Greg's point, and great question, Sally. Immediately when Philippines started to open up again, we could all go back to school and attend, university. I start to get calls.
Hey, Ramsey. Good news. We're gonna stay on Canvas now. They the and this comes with the mindset that they purchased Canvas inside COVID during the lockdown, seeing it essential that the only way we conduct school is by using the platform. So once things opened up, there was a different different mindset.
They started to realize that the tool isn't for the purpose of online learning alone when there's lockdown. There's actually other options that we can use this to provide value to our students. And I break this down to three key areas. So firstly, consist see. How can we provide our students a consistent experience across all their subjects in all various areas of, different schools from engineering all the way to art? Secondly, was consolidation and quality control.
Only now do we have act executives and admins to have insights into their courses from a top level and have access to all that data to be able to make informed decisions. So a strong, executive pool there. And lastly, what we've seen most importantly was access equitable access to everyone now regardless if they're living in the province or if they're living directly into the city. So that's probably been one of the biggest changes I've seen, with a mindset and understanding the value of a learning management system. Thank you.
Thank you, both. I think that's that's That's great. So I it's just something I wanted to add to that. Like, we we do understand that, we have at the some institutions have concerns now, but now that we've returned to face to face, the LMS is no longer necessary. It's not mandated.
It's, there there's actually even no need for an LMS anymore. And it's just, for me, I think that that everything, it's really important to remember that say Canvas, was adopted by thousands of institutions all across the world well before COVID. And it was it was adopted as an essential supplement to face to face learning. So when we look at trends of LMS adoption around the world, and we ask, okay, so why has Canvas, for example, long being considered this essential part of, like, face to face instruction. A few key things jump out, but I think the most important thing and touching on what you've just been saying about consistency, it says that being able to deliver that really consistent high quality occlusive teaching and learning experience, which, like, basically ensures that every teacher has access to exactly the same ed tech resources, to exactly the same blueprints that you might have to to that, you know, you're not impacted by the certain quality of your teacher as much as you might be without, like, all of those, like, scaffolds and resources that that an LMS can provide, and also that every student or whatever their accessibility needs are, they have equal access to all course materials anytime and anywhere as well.
But one other thing I was gonna say, and bringing back this this back to consistency, and and also Melissa Noble referred to this earlier morning is that what can undermine the effectiveness of something like canvas is if it's used inconsistence inconsistently, like across the institution across faculties. And, there was one there was one study that Colorado Mountain College did in the United States, And the whole purpose of their research was to gauge student satisfaction when it came to using Canvas with face to face instruction And what they found is that, you know, when they didn't properly roll out processes, students complained that it was a bit of a fragmented experience. So then the college leadership, they took all this on board, and they put measures in place to improve this. So they did three main things. So the first was they created minimum usage requirements for Canvas across the institution.
Secondly, they set up better support and training infrastructure for teachers, for faculty, for at for faculty, for admin, for students, And then they set up a much better feedback loop. So they were continually, like, they could better gauge what people were thinking, where they were struggling, what they were liking, and then continuously improve the, Canvas experience. But, Ramsey, I'm particularly curious whether, like, as in your role you've come across, in institutions who might have faced similar, like, just challenges when it comes to making sure it's consistently used across their whole institution or within faculties and how they might have overcome these challenges. Yeah. Consistently and consistency, double c's, just making some abbreviations as we go.
I think a really good example of just understanding what I'll walk through is, Leo's presentation today, which was quite holistic, in nature. We've implemented, university's across the Philippines, and one consistency that I've seen is that, the technology at times can lead the way for transformative change. And that includes change with actual faculty and they structure the support of their learning management system and technology and the specific roles there. So one of the universities, that we did implement in not Holy Angel, another university is that we firstly started with the Af actual LMS team and developing that team to actually support that LMS. So that consisted of decision makers of the deans and then also assistance at the next level to be able to support the implementation of that technology.
Secondly, when we went, worked on this, was benchmarking. Right? We want everyone on their learning management system, but we understand everyone's coming at different stages of their technology adoption. And mind you, this was BC before COVID, stealing Leo's terminology here now, prior to COVID, so the skill gap was so varied amongst all the academics. So we had to start off and get everyone's feet feet wet. So it was simply how do we get everyone on the platform consistently and provide assistance student experience.
Let's get assignments on there so that all students have to get on there, and all teachers have to get on there, and it's a minimum benchmark. And then each semester would increase the expectation from assignments, then to quizzes, then include the syllabus and so forth. So the the benefit of going in in this approach, of a first time LMS user is that you provide a consistent and structured approach. Then we have on the flip side confident universities who've been using learning management systems for various years, but haven't had a strong implementation, where they just switch on the LMS and autonomy is a choice, which can be advantageous, but that can also provide a very inconsistent, experience for your students. So again, if you have that structure as a university and you have the ability and resources, it's always best to go with a structured approach to provide the best experience for our students and also quality control around your courses and so forth.
Okay. Thank you. And, Greg returning back to the, I guess, the original question, Can you think of any customer examples of how how different customers might be leveraging Canvas? Differently, post pandemic? Yeah. I one of my favorite examples is University of Melbourne. So they returned of their exams to, face to face settings, this, last sort of exam period.
That was about eighty three thousand settings in total. And they decided to take about forty percent of those around thirty three thousand and actually run them via Canvas. So they were still face to face. The students sat at University of Melbourne, but they used proctoring to then, authenticate the user who was taking the exam. They've then were able to use all the affordances of Canvas quizzing tools have that, test automatically graded.
And so, of the remaining sixty odd percent of, settings that occurred, that incurred one point three million pages of scanned documents, to be processed by the university and then returned, you know, not necessarily manually, but definitely with a large administrative overhead. The university was able to save all of that time by getting all of that data integrated into the learning management system using all the standard canvas tools you'd expect the university then has automation back into the student information system as well. So a really, really efficient process that they're looking to increase across the organization going forward. I find that a really incredible example. Yeah.
Absolutely. We have other organizations, AUT, auckland University of Technology in New Zealand, they've decided to integrate lecture capture, sorry, conferencing into any lecture capture or tutorial session So that's about twenty five thousand students that then have this option of multi mo multi multi modal delivery. So that's really providing the, the choice that we were talking about earlier as well. Last week, I was really fortunate to attend the Singapore user group at the Singapore University of Social Sciences, and they've got an experimental room where they were showing us how they can integrate via Canvas zoom into about I don't know, eight or ten, digital screens and then get up to thirty students, attend via Zoom in a classroom that seats thirty as well. So really kind of exciting uses of collaboration, there as well.
I think my final example for a K twelve payloadry in Australia, they're a school that have five campuses and then cover about four thousand students. And they've actually changed the way that they deliver their content to be very kind of bite sized and so while the students in the classroom may be progressing faster than the classroom teacher, they're able to navigate via those modules throughout the classroom, and it's kind of giving student the choice if they want to move on and allowing that teacher who might be more engaged or delivering to a specific subset of the the classroom, giving them additional help, to allow the rest of the class to move forward. So some pretty exciting examples. Yeah. Great examples.
Thank you, Greg Ruth. Rearing on to the second question. Alright. Let me click through. So with inflation and related pressures top of mind, What advice, would you offer institutions who are maybe thinking that the best response to that might be to cut back on their spending on EdTech? So, okay.
I'll start with, Ruth. Alright. Thank you. So really I think it's sort of going back to why you've got all the tools that you're using, so cataloging the tools that you do use, and also just determining whether they're meeting the needs that you originally purchased them for. So when I was back at a university, we, had a license to the tools second life.
I just renewed it every year. I think there might have been one or two academics using it. I don't know. I never looked into it. Really should have investigated that further, but it's really investigating all those tools meeting the need that you originally purchase them for.
So, obviously, risks that have demonstrated all of the advancements that we've made in our platform has anything they're actually overtaken or is it diluting the value of the tools that you've, purchased? And is there any opportunity for you to consolidate some of those licenses based on the functionality that we have in our platform? Rams, is there anything you wanted to add to that? Yeah. I know it's not traditional for us to think of universities as businesses, but, look, pulling on either of two levers when we talk about reducing costs we can reduce the cost of what we're paying, or we can also look at increasing our revenue, coming into the university. And this is where most of the conversations have been, with our universities how can we increase revenue that's coming in through non traditional courses, non traditional courses. So looking at, looking at short courses that we can run for professional development, for other institutions, looking at other micro credentialing, courses as well. And through that, we can support them through the credentials tool and also through catalog.
And this is one way that we've been challenging university to consider, instead of just simply looking at reducing cost, there's a lot of opportunity for you to expand in other areas, within the education industry. And even going back to the point of reducing cost, around utilizing some of our services such as impact, When universities, come onto Canvas, they usually come on Canvas for a particular reason, and that's because of the service we provide and ensuring that you get your return on investment with your product. So ultimately, when we're talking about reducing cost, it's also about simple ROI. Make sure you're using it to its full capacity. As Greg has mentioned, and getting the most productivity out of it.
Yeah. I think, like, your you've mentioned impact, Greg, it came up in your panel earlier today as well. It came up in roots the real roots presentation, earlier this morning. And I just thought this might be an honest opportunity to share with you. One of the a part of one of the presentations that happened two weeks ago in the Australian version of Canvas Connect.
So we had oh, what did I do with the clickup? Here it is. We had Griffith University, present on how they were using impact to help with their transition, another black ex Blackboard customer that transitioned to Canvas just in the last couple of years. So Griffin University, it's, runs across five campuses in Southeast Queensland, about approximately fifty five thousand students. So I'll just click through to this first slide that they showed. So An important thing is that they got all users on board with as little kind of extra support.
Like, they didn't necessarily have the resource to provide extensive amounts of training, and that's where impact came in. So when every user logged in to Canvas for the first time, it surfaced this welcome to Canvas pop up. It included an embedded video, which clearly showed them how to navigate their way through the dashboard, what was the what were the main navigation personalities and the homepage. They then showed us how they used messaging in Canvas. So again, when every first the first time every user moves through the the platform, surfaced all of these different types of messages.
So they were able to, like, decide exactly when they wanted to show each type of user these messages, as they navigated their way through Canvas. They also wanted to show important things. Like, they have a copyright policy, and they wanted to make sure that, like, that wasn't hidden down the bottom. There was a pop up that, like, that surfaced when to tell everyone about the copyright policy. And also, they they use MS teams and they wanted to make sure that, like, everyone knew how to use these, external tools that they were integrating into Canvas as well.
Then the third thing they showed is how the critical collecting feedback I kind of brought this up again earlier, but creating collecting feedback was really critical to Griffith during this process. So they had, another pop up that had links to surveys. So they were continually collecting feedback from all all of their users, and they were the then using what I'll go to the next slide insights to really monitor this feedback. So this insights is like the analytics functionality in, impact, which really critical to the rollout of, Canvas for Griffith. So the Griffin admins, they used insights to understand how all of their different types of users were in interacting with Canvas, and then to optimize the user experience for all of these different types of users.
So on the left here, you'll see, a what's you probably can't see because it's way too small, but it's, screenshot of their tool adoption report. So they're monitoring here how many how users are interacting with the different tools in Canvas, and whether they're using them in the way that they want them to be. And so this is not just Canvas features, they're also monitoring the usage of external tools, like Microsoft Teams. And then they were also monitoring user activity. So they could drill down, and, this was mentioned earlier in your social.
They could drill down to very specific user groups and monitor how each of these users were using the platform and then adapt, adapt their messaging, adapt their campaigns, to to better to have a better impact and a better measure measurable impact. And I think what what's important to remember is that these tools, they actually can help and have helped a lot of our customers realize significant cost savings. So they're saving significant money on, like, running kind of, like, training sessions, the time that it takes, even the time that it takes to upscale a new platform, it is happening contextually as you move through the platform. So there's no so that there's no significant amounts of time isn't spent, like, kind of like having to familiarize, like, familiarize users with a new platform so they can focus on what they should be doing, which is like always, like, teaching and learning. And, on additional revenue streams, also just looking at the content that you have available within your learning management system and seeing whether there's any opportunity to, convert some of that into things like short courses or micro credentialing offerings, just non traditional programs, often institutions all this great content sitting there that can be relatively simply repurposed for for some of those, additional revenue streams that we can sort of facilitate via catalog as well.
Yep. Okay. I'll move on to the question number three. So so we understand we understand that a lot of Filipino educators do play multiple roles in, their in the institutions. So I'm wondering if you, both of you, I think I'll start with, whether you have, any good examples of how Canvas is helping institutions actually save money in in other areas and to streamline kind of their overall spend while reducing admin burden on especially on educators.
We've seen quite a few. We probably don't talk about this a lot, but it's things like within Studio, we've got the ability to automatically take recordings that are sitting in your Zoom account, which are often quite expensive for institutions to store long term, and they can automatically be transferred into your Studio Video Library. So often that's been seen as a cost saving for institutions that particularly around external tools. There's things like, some institutions have leveraged discussion tools that are external to campus, but now since our redesigned discussion, there's opportunity to reevaluate whether those are required. Same goes for peer review as well within the system.
Our peer review functionality has seen a UI overhaul. Lecture capture as well. So studio is sometimes used as a transition away from those, lecture capture systems. So if that's a strategy your organization is going for being able to do things like screen record via studio is a really brilliant way to then, you know, get those videos into your system, have them there for reusable assets things like automatically captioning those for increased accessibility as well. Sally's that have mentioned impact as a tool for, adopting software, whereas one of our organizations OES actually purchased Studio, and ninety five percent of their staff, started leveraging the tool without any training being provided at all.
It's just sort of intuitive integrated component of Canvas. Rmit, on the other hand, is moving away from delivering lecture capture altogether. So they're actually looking phasing out their echo three sixty platform in favor of, studio for those use cases as well. Age ten. Things like being able to survey via, our quizzing tool for feedback or just broad surveys that you're doing across the organization.
And then we've also got components of the system that might not be known very well, but things like our schedule a tool where you can actually set up appointment times that you're available within the calendar and allowing students to book time in with staff. That might be a tool that you're using journal to Canvas that you can, look at, removing from your spend. Finally, things like being able to, enable admin analytics, Ruth should have highlighted that today. That is a really brilliant tool that we have direct in the system that's saving you that time of, you know, generating those reports via a BI tool or potentially a third party service that's doing that for you, really worth evaluating whether there's, anything in there that's going that's replicated with other services that you're using as well. So before I jump across to you, like, I think these are all fantastic initiatives.
But do you have, like, any advice for people who, like, are hearing some of these for the first time, and I want to maybe implement some of these? Yes. I think the first stop is probably just chatting with your CSM to see if there's any features that can be enabled within your Canvas account. Might be things like impact our studio that you're not currently leveraging, your CSM will be able to point you in the right direction, but definitely we've got some advice that we can provide through to you, and we consider evaluate how your account's being used and making sure that you've got the right features and functions enabled. The one last, no that I had down there that would be remiss of me not to mention is just around the, the AI possibilities as well. That's something that instructors really looking at how we can save you time, and just we're really excited about how product is, looking at AI as well.
Yeah. As an MI. Ramsey. So, we can go back to the original version. Oh, yeah.
That's completely fine. It's, I was, yeah, ten pages literally kinda add to that on look, on the point of, saving money, you know, sort of challenging this with the idea of customer satisfaction. When we think about students, and we think about teachers, we talk about retention. Right? How can we maintain our enrollments? How can we maintain our teachers? And as a result of that, we're reducing cost on having to you know, spend more money on acquiring a student or acquiring new teachers. So Canvas no doubt and actually get a raise of hands.
Who's, who can say that Canvas provide a value at their institution. That was a expectation that everyone's supposed to raise their hand. So let's all raise our hand together. Excellent. Thank you.
Fantastic. So customer satisfaction in regards to students and retention of students so that they continue, enrolling at your university, Canvas has been proven, on this with the various surveys that we've conducted, and then secondly also retention of your teachers. The amount of time that they save utilizing our services ensures that they continue wanting to serve at your school as opposed to a, non canvas institution overall. So I think those are one of the key ways that we seen Canvas actually serve and save on their bottom line overall. And it's like it's very challenging to say that, you know, institutions that have not adopted technology who are now going through a transform transform in a transformational change of adopting some technology now their spend is naturally going to increase, and it's about justifying that spend.
Okay. Great. Thank you. Okay. Now I'm really interested to l to, hear your thoughts on this one.
So enter, but, again, if you could share some customer stories, that'd be great. But how, institutions across across the a Asia Pacific region? Because both of you work with institutions across this entire region, how are they leveraging Canvas and other tools, to remain competitive and flexible? Yes. Oh, you can stop this time. Yeah. Ramsey.
No problem. You saved about five years ago when we first started utilizing Canvas here. We've only had a few institutions that were actually adopting, a learning management system effectively. And naturally, when you're the only one in the market utilizing the service, then you have a competitive advantage. Now it's a question of how you're actually utilizing it and how you're adopting it effectively.
So leveraging Canvas is not more now about the ecosystem and the type of experience that you're providing your students. So now post post pandemic It's about what type of tools can we continue to enrich the face to face learning. And again, having conversations with many of you, this is the question that's, currently being undertaken. So I think in general, just having that platform where we can integrate many other tools into that single ecosystem and provide a really effective student experience is essentially how we're seeing a competitive advantage here overall. Now for the specifics of that, each of your universities have a specific offering, which they adapt, the platform to.
So I know that many of the schools in the Philippines are medical institutions specifically and how to adapt your face to face, your blended learning, and utilize canvas for that. So I understand that you have, you might know the lab software Which one? Oh, let's not go there. I'm not sure of the name. But I know, for example, one of the universities who are specifically focused on that area, integrate that into their software, and then that gives them an advantage over, other institutions who don't specialize in that. So I think understanding your specialization and leveraging Canvas and the various other LTIs to, foster around that student appearance.
Okay. And, so in Canvas integration capabilities, essentially. Okay. Greg, I'd love to hear those. Think part of this is probably a bit of in structured bias, but it's all around that sort of lifelong journey, that we've been talking about, and that's probably coming back to the earlier points around using additional tools around things like catalog and credentials to offer those non traditional pathways throughout the organization.
And also being able to appeal to, you know, a more diverse learner base as well, whether that's, you know, people's, who aren't able to attend face to face or it might be younger, older people who traditionally wouldn't be, attracted to your organization, as well as just being able work with industry as well. So being able to work with industry partners to develop those micro credentials, we're actually meeting the needs of the the workforce as well. And then the ability to offer asynchronous study. So combining that with your synchronous modality as well, that might actually open up your breadth of of offering to a worldwide audience, and it doesn't have to be based on time zone anymore. It can be, you know, offering a synchronous and an asynchronous version providing that flexibility and allowing that network to be global.
Okay. Fantastic. We are nearly at time. So I just have one final question. Is a very broad question.
Oh, there we go. So If you could both share, I'll start with you again Ramsey. Any final tips that you might have for to share with the audience today on how they can maximize the the value they're getting out of Canvas. Greg, I'll pass it over to your customer. I think one of the main ways that we're seeing this at the moment, especially with the customers that I'm working with, is just around p teacher PD.
Actually, often teacher is delivered external to Canvas or it's primarily face to face, but why not actually make that within the lending management system? And often that will be accounting both, mandatory styles of training where it might be something that has legal ramifications, and that's where we could use things like micro credentials and the auto expiration date on that credential to help facilitate that workflow. But also have those sort of optional trainings where it might be a management pathway that you offer your staff that you can then facilitate via Canvas and have mentorship occur within the learning management system as well. There are other ways where we can do things like offer sort of teaser courses where we're using public courses, allowing a course to be completely open. And obviously, there's no engagement that can be for present within a public course for those who aren't authenticated, but that allows for, the public to see a teaser of your course offering what quality of content are we delivering via the learning management system, what can we expect and allowing anyone from around the world to have a look at some of your courses? That's an option that we have within Canvas as well. Also just making use of some of the really basic features, like the help, icon in Canvas, on the bottom left hand corner of your global nav, that can be customized to include links through to those really frequently used elements of Canvas.
So things like, you know, policy and proceed procedure information maybe, but things like assignment extension forms or whatever that may be. We can customize that menu just as a really simple, way of reducing help concerns around those frequently asked questions. Yeah. I'm gonna go over the different tact on this. Not necessarily speak about the product, but speak about the community.
And my thinking, my logic of this is, you know, the first question I'm always asked when there's a new product. Is it free? And then everyone's smiling. If it's charged, then, you know, it's another question. But one of the free things that we do have with Canvas is the community. And Philippines has been so such a great example globally of how supportive you are of one another as a community in uplifting, the nation, particularly throughout the COVID pandemic.
So we've had Jason and the various, board of members who've led the user group committee, and I highly encourage everyone to network and work with one another. As your customer success managers and a customer experience team, we're not the ones in the system day in and day out. We're not the ones generally working with your students to have them understand, but your peers are in your, next door university. And we've really seen that this is what has really uplifted community in really adopting the product effectively. So this is sort of a plug, to be honest, as we start to redevelop this community, here, as I've mentioned, Jason has been leading this over several years, and we're looking at expanding this community to the various provinces and regions across the Philippines.
So again, if there is interest for anyone, who would like to participate, in this committee, please do reach out to Sai. If you could just please stand up Sai. Stand up side, please. Yeah. And Ling is Ling in the room, Ling, over there.
And ping, could you please stand up and then Adam as well? Over there. Yep. So any of our colleagues there, if you are interested in part taking in this community and taking, a coordination role in supporting us in connecting one another, to share best practices and how to leverage the platform most effectively in your context, would love to have you, on board. Thank you. Thank you both.
I think we're nearly at time. I I think I hope at least you've taken away at least one idea from this conversation like, some things you can do to kind of really maximize the value you're getting out of Canvas. We don't really have time for Q and A, but we're available afterwards. If anyone has any questions, please feel free to come up and have a chat. And as everyone's been saying, ask your CSM any questions you have as well if you've been inspired by anything in this conversation.
But thank you all for your company. I just sorry. You guys just offload everything to the CSMs guy. I was like, could I end up walking out with all this work after this? Yep. You're welcome.
All your questions, Sally and Greg, please. Alright. Thank you very much everyone.
So we've got two more sessions to get to the end of the day. The next session we're gonna talk about the value of an LMS in today's classroom, which is a panel session. I'll bring the panelists up in just a minute. And then for the final session, we'll have Harrison Kelly, regional vice president, talk a bit about the vision for the future of Instructure. So first of all, I'd like to welcome Sally Langford, who heads up bid management team for APAC.
Sally coming up. You're Orlando applause. Come on, Sally. Thank you. Thank you.
Next, I would like to welcome Ruth Thornton. Ruth. Please come on up. Yes, Ruth. Ruth today will be played by Greg Fowler.
Greg will be doing his Beth Ruth and Ruth impression. Unfortunately, Ruth isn't feeling that well, so Greg has kindly offered to step in for Ruth. Thank you so much. And last but not least, of course, we have Ramsey Ramsey coming up. Give him a round of applause.
Ramsey, you know him. You love him. He's part of our customer success team. Sally? Hand over to you. Okay.
Thank you so much, Ed. And first, I wanna say thank you all for welcoming us so warmly to the Philippines. This is, my first time in the Philippines, and I've met up and Greg's, not Ramsey's. I'm sure many of you have met Ramsey before. But, it's my first time in the Philippines.
I've been so impressed by all of the beautiful, like, very warm hearted people that I've met. It's also the first time that I've ridden in not one, but two sports cars. So that's been pretty cool. So this is a Filipino Ferrari, and then a Filipino Lamborghini. So it was very exciting.
So it's truly an honor to be with in this room, with all of these really passionate educators today. As Ed mentioned, I manage the bids and proposals team for the Asia Pacific region, but, I'm also very passionate about education. So, before I joined Instructure, I had just completed our masters of anthropology, and I was embarking on a PhD program. At the University of Sydney. So that was happening at the same time as the University of Sydney had decided to transition from Blackboard to Canvas.
So when the university moved to Canvas, so that was in twenty seven, twenty eighteen, all of the instruction was face to face. Well, the majority was. There were some online courses, but most people were on campus. They were face to face. But canvas was such an important part of the teaching and learning experience.
So all of the readings, course materials, videos, recorded lectures, meetings, they were all on Canvas, assessment activities were on Canvas, so from weekly reflection exercises through to other types of assessments, group tutorials, things like that. All the students had equal access to these resources, and they always understood what was expected of them. So having this firsthand experience of using both Blackboard and Canvas. I mean, for me, the experience as a both a student and a teaching assistant when I'd start with a PhD program, like the two weren't comparable. Like, it was it was such an improvement for to move from Blackboard to Canvas.
And that was one of the reasons, one of the factors that actually changed the course of my career. So in twenty nineteen, I was offered the opportunity to join Instructure. And I haven't looked back. So four years later, here I am today with this great, my two wonderful panelists here, and we're we're really excited to talk to you all about share insights, share best practices so that you can actually just make them make sure you're maximizing the return of your investment in Canvas. So I'll kick off with my first question, but I do want to apologize Greg, if I'd call Greg Ruth, you know why, but I also sometimes call my husband Emilio, and that's my cat's name.
So this problem was, like, happened way before this particular circumstance. Okay. So first question to the panel. So post COVID, we've we're seeing the return of face to face instruction. So what key question oh, key so key trends? Have you noticed when it comes to in how institutions are changing the way that they use Canvas.
So I'm gonna pass it to Greg first to answers. Thanks, Sal. I'll probably get your name right. I think one of the primary things is that we've really cemented the sort of criticality of an LMS in an organization. I think, if not when an LMS was to go down, there would be hundreds and hundreds of anxious people.
And The reason of, because that is sort of, the criticalities increased is just the way that the LMS has changed. So rather than that being a repository for files, rather than that a place where you don't need to necessarily log into. It's become a really engaging core part of a student's, day to day activities within an organization. So even though we do have face to face teaching again, there's still plenty of ways that we can incorporate the learning management system. Students are also expecting things like being able to see their grades and getting their feedback via a learning management system for those efficiencies as well.
We've also seen a really big growth in the feature sets available in the LMS and really targeted towards those efficiencies in teaching and learning. And some of those features are really good towards, nontraditional learners or, you know, targeted towards, a higher level of accessibility as well. So for students who aren't you know, typically face to face or that's not really their preference. This is really a great way for them to be, or for them to be able to have an additional way to to access the classroom. I think we also found that teachers were learning their learning management system far quicker than we thought.
So during the pandemic, there was no other They needed to adopt a learning management system. And I think there was a lot of fear there, which was probably not, necessary, you know, easy to use, but also really kind of lots of support there available for teachers to actually leverage these these great tools. And so with that, with found that it's easier to sort of increase the adoption of the learning management system, we can sort of engage staff and, set a path forward to improve their courses over time. Also student expectations have changed. Flexibility is something that is now demanded, not just a nice to have.
And so in saying that, again, it kind of comes back to the criticality of the LMS. This is something that is required by students. They're demanding that there are these other options. So you know, if they're a way for sickness, there's a way for them to access their class. So I think that's really the the main thing that's changed is just in the minds of an organization and teachers criticality of a learning management system.
Yeah. Yeah. Just adding adding to some of Greg's point, and great question, Sally. Immediately when Philippines started to open up again, we could all go back to school and attend, university. I start to get calls.
Hey, Ramsey. Good news. We're gonna stay on Canvas now. They the and this comes with the mindset that they purchased Canvas inside COVID during the lockdown, seeing it essential that the only way we conduct school is by using the platform. So once things opened up, there was a different different mindset.
They started to realize that the tool isn't for the purpose of online learning alone when there's lockdown. There's actually other options that we can use this to provide value to our students. And I break this down to three key areas. So firstly, consist see. How can we provide our students a consistent experience across all their subjects in all various areas of, different schools from engineering all the way to art? Secondly, was consolidation and quality control.
Only now do we have act executives and admins to have insights into their courses from a top level and have access to all that data to be able to make informed decisions. So a strong, executive pool there. And lastly, what we've seen most importantly was access equitable access to everyone now regardless if they're living in the province or if they're living directly into the city. So that's probably been one of the biggest changes I've seen, with a mindset and understanding the value of a learning management system. Thank you.
Thank you, both. I think that's that's That's great. So I it's just something I wanted to add to that. Like, we we do understand that, we have at the some institutions have concerns now, but now that we've returned to face to face, the LMS is no longer necessary. It's not mandated.
It's, there there's actually even no need for an LMS anymore. And it's just, for me, I think that that everything, it's really important to remember that say Canvas, was adopted by thousands of institutions all across the world well before COVID. And it was it was adopted as an essential supplement to face to face learning. So when we look at trends of LMS adoption around the world, and we ask, okay, so why has Canvas, for example, long being considered this essential part of, like, face to face instruction. A few key things jump out, but I think the most important thing and touching on what you've just been saying about consistency, it says that being able to deliver that really consistent high quality occlusive teaching and learning experience, which, like, basically ensures that every teacher has access to exactly the same ed tech resources, to exactly the same blueprints that you might have to to that, you know, you're not impacted by the certain quality of your teacher as much as you might be without, like, all of those, like, scaffolds and resources that that an LMS can provide, and also that every student or whatever their accessibility needs are, they have equal access to all course materials anytime and anywhere as well.
But one other thing I was gonna say, and bringing back this this back to consistency, and and also Melissa Noble referred to this earlier morning is that what can undermine the effectiveness of something like canvas is if it's used inconsistence inconsistently, like across the institution across faculties. And, there was one there was one study that Colorado Mountain College did in the United States, And the whole purpose of their research was to gauge student satisfaction when it came to using Canvas with face to face instruction And what they found is that, you know, when they didn't properly roll out processes, students complained that it was a bit of a fragmented experience. So then the college leadership, they took all this on board, and they put measures in place to improve this. So they did three main things. So the first was they created minimum usage requirements for Canvas across the institution.
Secondly, they set up better support and training infrastructure for teachers, for faculty, for at for faculty, for admin, for students, And then they set up a much better feedback loop. So they were continually, like, they could better gauge what people were thinking, where they were struggling, what they were liking, and then continuously improve the, Canvas experience. But, Ramsey, I'm particularly curious whether, like, as in your role you've come across, in institutions who might have faced similar, like, just challenges when it comes to making sure it's consistently used across their whole institution or within faculties and how they might have overcome these challenges. Yeah. Consistently and consistency, double c's, just making some abbreviations as we go.
I think a really good example of just understanding what I'll walk through is, Leo's presentation today, which was quite holistic, in nature. We've implemented, university's across the Philippines, and one consistency that I've seen is that, the technology at times can lead the way for transformative change. And that includes change with actual faculty and they structure the support of their learning management system and technology and the specific roles there. So one of the universities, that we did implement in not Holy Angel, another university is that we firstly started with the Af actual LMS team and developing that team to actually support that LMS. So that consisted of decision makers of the deans and then also assistance at the next level to be able to support the implementation of that technology.
Secondly, when we went, worked on this, was benchmarking. Right? We want everyone on their learning management system, but we understand everyone's coming at different stages of their technology adoption. And mind you, this was BC before COVID, stealing Leo's terminology here now, prior to COVID, so the skill gap was so varied amongst all the academics. So we had to start off and get everyone's feet feet wet. So it was simply how do we get everyone on the platform consistently and provide assistance student experience.
Let's get assignments on there so that all students have to get on there, and all teachers have to get on there, and it's a minimum benchmark. And then each semester would increase the expectation from assignments, then to quizzes, then include the syllabus and so forth. So the the benefit of going in in this approach, of a first time LMS user is that you provide a consistent and structured approach. Then we have on the flip side confident universities who've been using learning management systems for various years, but haven't had a strong implementation, where they just switch on the LMS and autonomy is a choice, which can be advantageous, but that can also provide a very inconsistent, experience for your students. So again, if you have that structure as a university and you have the ability and resources, it's always best to go with a structured approach to provide the best experience for our students and also quality control around your courses and so forth.
Okay. Thank you. And, Greg returning back to the, I guess, the original question, Can you think of any customer examples of how how different customers might be leveraging Canvas? Differently, post pandemic? Yeah. I one of my favorite examples is University of Melbourne. So they returned of their exams to, face to face settings, this, last sort of exam period.
That was about eighty three thousand settings in total. And they decided to take about forty percent of those around thirty three thousand and actually run them via Canvas. So they were still face to face. The students sat at University of Melbourne, but they used proctoring to then, authenticate the user who was taking the exam. They've then were able to use all the affordances of Canvas quizzing tools have that, test automatically graded.
And so, of the remaining sixty odd percent of, settings that occurred, that incurred one point three million pages of scanned documents, to be processed by the university and then returned, you know, not necessarily manually, but definitely with a large administrative overhead. The university was able to save all of that time by getting all of that data integrated into the learning management system using all the standard canvas tools you'd expect the university then has automation back into the student information system as well. So a really, really efficient process that they're looking to increase across the organization going forward. I find that a really incredible example. Yeah.
Absolutely. We have other organizations, AUT, auckland University of Technology in New Zealand, they've decided to integrate lecture capture, sorry, conferencing into any lecture capture or tutorial session So that's about twenty five thousand students that then have this option of multi mo multi multi modal delivery. So that's really providing the, the choice that we were talking about earlier as well. Last week, I was really fortunate to attend the Singapore user group at the Singapore University of Social Sciences, and they've got an experimental room where they were showing us how they can integrate via Canvas zoom into about I don't know, eight or ten, digital screens and then get up to thirty students, attend via Zoom in a classroom that seats thirty as well. So really kind of exciting uses of collaboration, there as well.
I think my final example for a K twelve payloadry in Australia, they're a school that have five campuses and then cover about four thousand students. And they've actually changed the way that they deliver their content to be very kind of bite sized and so while the students in the classroom may be progressing faster than the classroom teacher, they're able to navigate via those modules throughout the classroom, and it's kind of giving student the choice if they want to move on and allowing that teacher who might be more engaged or delivering to a specific subset of the the classroom, giving them additional help, to allow the rest of the class to move forward. So some pretty exciting examples. Yeah. Great examples.
Thank you, Greg Ruth. Rearing on to the second question. Alright. Let me click through. So with inflation and related pressures top of mind, What advice, would you offer institutions who are maybe thinking that the best response to that might be to cut back on their spending on EdTech? So, okay.
I'll start with, Ruth. Alright. Thank you. So really I think it's sort of going back to why you've got all the tools that you're using, so cataloging the tools that you do use, and also just determining whether they're meeting the needs that you originally purchased them for. So when I was back at a university, we, had a license to the tools second life.
I just renewed it every year. I think there might have been one or two academics using it. I don't know. I never looked into it. Really should have investigated that further, but it's really investigating all those tools meeting the need that you originally purchase them for.
So, obviously, risks that have demonstrated all of the advancements that we've made in our platform has anything they're actually overtaken or is it diluting the value of the tools that you've, purchased? And is there any opportunity for you to consolidate some of those licenses based on the functionality that we have in our platform? Rams, is there anything you wanted to add to that? Yeah. I know it's not traditional for us to think of universities as businesses, but, look, pulling on either of two levers when we talk about reducing costs we can reduce the cost of what we're paying, or we can also look at increasing our revenue, coming into the university. And this is where most of the conversations have been, with our universities how can we increase revenue that's coming in through non traditional courses, non traditional courses. So looking at, looking at short courses that we can run for professional development, for other institutions, looking at other micro credentialing, courses as well. And through that, we can support them through the credentials tool and also through catalog.
And this is one way that we've been challenging university to consider, instead of just simply looking at reducing cost, there's a lot of opportunity for you to expand in other areas, within the education industry. And even going back to the point of reducing cost, around utilizing some of our services such as impact, When universities, come onto Canvas, they usually come on Canvas for a particular reason, and that's because of the service we provide and ensuring that you get your return on investment with your product. So ultimately, when we're talking about reducing cost, it's also about simple ROI. Make sure you're using it to its full capacity. As Greg has mentioned, and getting the most productivity out of it.
Yeah. I think, like, your you've mentioned impact, Greg, it came up in your panel earlier today as well. It came up in roots the real roots presentation, earlier this morning. And I just thought this might be an honest opportunity to share with you. One of the a part of one of the presentations that happened two weeks ago in the Australian version of Canvas Connect.
So we had oh, what did I do with the clickup? Here it is. We had Griffith University, present on how they were using impact to help with their transition, another black ex Blackboard customer that transitioned to Canvas just in the last couple of years. So Griffin University, it's, runs across five campuses in Southeast Queensland, about approximately fifty five thousand students. So I'll just click through to this first slide that they showed. So An important thing is that they got all users on board with as little kind of extra support.
Like, they didn't necessarily have the resource to provide extensive amounts of training, and that's where impact came in. So when every user logged in to Canvas for the first time, it surfaced this welcome to Canvas pop up. It included an embedded video, which clearly showed them how to navigate their way through the dashboard, what was the what were the main navigation personalities and the homepage. They then showed us how they used messaging in Canvas. So again, when every first the first time every user moves through the the platform, surfaced all of these different types of messages.
So they were able to, like, decide exactly when they wanted to show each type of user these messages, as they navigated their way through Canvas. They also wanted to show important things. Like, they have a copyright policy, and they wanted to make sure that, like, that wasn't hidden down the bottom. There was a pop up that, like, that surfaced when to tell everyone about the copyright policy. And also, they they use MS teams and they wanted to make sure that, like, everyone knew how to use these, external tools that they were integrating into Canvas as well.
Then the third thing they showed is how the critical collecting feedback I kind of brought this up again earlier, but creating collecting feedback was really critical to Griffith during this process. So they had, another pop up that had links to surveys. So they were continually collecting feedback from all all of their users, and they were the then using what I'll go to the next slide insights to really monitor this feedback. So this insights is like the analytics functionality in, impact, which really critical to the rollout of, Canvas for Griffith. So the Griffin admins, they used insights to understand how all of their different types of users were in interacting with Canvas, and then to optimize the user experience for all of these different types of users.
So on the left here, you'll see, a what's you probably can't see because it's way too small, but it's, screenshot of their tool adoption report. So they're monitoring here how many how users are interacting with the different tools in Canvas, and whether they're using them in the way that they want them to be. And so this is not just Canvas features, they're also monitoring the usage of external tools, like Microsoft Teams. And then they were also monitoring user activity. So they could drill down, and, this was mentioned earlier in your social.
They could drill down to very specific user groups and monitor how each of these users were using the platform and then adapt, adapt their messaging, adapt their campaigns, to to better to have a better impact and a better measure measurable impact. And I think what what's important to remember is that these tools, they actually can help and have helped a lot of our customers realize significant cost savings. So they're saving significant money on, like, running kind of, like, training sessions, the time that it takes, even the time that it takes to upscale a new platform, it is happening contextually as you move through the platform. So there's no so that there's no significant amounts of time isn't spent, like, kind of like having to familiarize, like, familiarize users with a new platform so they can focus on what they should be doing, which is like always, like, teaching and learning. And, on additional revenue streams, also just looking at the content that you have available within your learning management system and seeing whether there's any opportunity to, convert some of that into things like short courses or micro credentialing offerings, just non traditional programs, often institutions all this great content sitting there that can be relatively simply repurposed for for some of those, additional revenue streams that we can sort of facilitate via catalog as well.
Yep. Okay. I'll move on to the question number three. So so we understand we understand that a lot of Filipino educators do play multiple roles in, their in the institutions. So I'm wondering if you, both of you, I think I'll start with, whether you have, any good examples of how Canvas is helping institutions actually save money in in other areas and to streamline kind of their overall spend while reducing admin burden on especially on educators.
We've seen quite a few. We probably don't talk about this a lot, but it's things like within Studio, we've got the ability to automatically take recordings that are sitting in your Zoom account, which are often quite expensive for institutions to store long term, and they can automatically be transferred into your Studio Video Library. So often that's been seen as a cost saving for institutions that particularly around external tools. There's things like, some institutions have leveraged discussion tools that are external to campus, but now since our redesigned discussion, there's opportunity to reevaluate whether those are required. Same goes for peer review as well within the system.
Our peer review functionality has seen a UI overhaul. Lecture capture as well. So studio is sometimes used as a transition away from those, lecture capture systems. So if that's a strategy your organization is going for being able to do things like screen record via studio is a really brilliant way to then, you know, get those videos into your system, have them there for reusable assets things like automatically captioning those for increased accessibility as well. Sally's that have mentioned impact as a tool for, adopting software, whereas one of our organizations OES actually purchased Studio, and ninety five percent of their staff, started leveraging the tool without any training being provided at all.
It's just sort of intuitive integrated component of Canvas. Rmit, on the other hand, is moving away from delivering lecture capture altogether. So they're actually looking phasing out their echo three sixty platform in favor of, studio for those use cases as well. Age ten. Things like being able to survey via, our quizzing tool for feedback or just broad surveys that you're doing across the organization.
And then we've also got components of the system that might not be known very well, but things like our schedule a tool where you can actually set up appointment times that you're available within the calendar and allowing students to book time in with staff. That might be a tool that you're using journal to Canvas that you can, look at, removing from your spend. Finally, things like being able to, enable admin analytics, Ruth should have highlighted that today. That is a really brilliant tool that we have direct in the system that's saving you that time of, you know, generating those reports via a BI tool or potentially a third party service that's doing that for you, really worth evaluating whether there's, anything in there that's going that's replicated with other services that you're using as well. So before I jump across to you, like, I think these are all fantastic initiatives.
But do you have, like, any advice for people who, like, are hearing some of these for the first time, and I want to maybe implement some of these? Yes. I think the first stop is probably just chatting with your CSM to see if there's any features that can be enabled within your Canvas account. Might be things like impact our studio that you're not currently leveraging, your CSM will be able to point you in the right direction, but definitely we've got some advice that we can provide through to you, and we consider evaluate how your account's being used and making sure that you've got the right features and functions enabled. The one last, no that I had down there that would be remiss of me not to mention is just around the, the AI possibilities as well. That's something that instructors really looking at how we can save you time, and just we're really excited about how product is, looking at AI as well.
Yeah. As an MI. Ramsey. So, we can go back to the original version. Oh, yeah.
That's completely fine. It's, I was, yeah, ten pages literally kinda add to that on look, on the point of, saving money, you know, sort of challenging this with the idea of customer satisfaction. When we think about students, and we think about teachers, we talk about retention. Right? How can we maintain our enrollments? How can we maintain our teachers? And as a result of that, we're reducing cost on having to you know, spend more money on acquiring a student or acquiring new teachers. So Canvas no doubt and actually get a raise of hands.
Who's, who can say that Canvas provide a value at their institution. That was a expectation that everyone's supposed to raise their hand. So let's all raise our hand together. Excellent. Thank you.
Fantastic. So customer satisfaction in regards to students and retention of students so that they continue, enrolling at your university, Canvas has been proven, on this with the various surveys that we've conducted, and then secondly also retention of your teachers. The amount of time that they save utilizing our services ensures that they continue wanting to serve at your school as opposed to a, non canvas institution overall. So I think those are one of the key ways that we seen Canvas actually serve and save on their bottom line overall. And it's like it's very challenging to say that, you know, institutions that have not adopted technology who are now going through a transform transform in a transformational change of adopting some technology now their spend is naturally going to increase, and it's about justifying that spend.
Okay. Great. Thank you. Okay. Now I'm really interested to l to, hear your thoughts on this one.
So enter, but, again, if you could share some customer stories, that'd be great. But how, institutions across across the a Asia Pacific region? Because both of you work with institutions across this entire region, how are they leveraging Canvas and other tools, to remain competitive and flexible? Yes. Oh, you can stop this time. Yeah. Ramsey.
No problem. You saved about five years ago when we first started utilizing Canvas here. We've only had a few institutions that were actually adopting, a learning management system effectively. And naturally, when you're the only one in the market utilizing the service, then you have a competitive advantage. Now it's a question of how you're actually utilizing it and how you're adopting it effectively.
So leveraging Canvas is not more now about the ecosystem and the type of experience that you're providing your students. So now post post pandemic It's about what type of tools can we continue to enrich the face to face learning. And again, having conversations with many of you, this is the question that's, currently being undertaken. So I think in general, just having that platform where we can integrate many other tools into that single ecosystem and provide a really effective student experience is essentially how we're seeing a competitive advantage here overall. Now for the specifics of that, each of your universities have a specific offering, which they adapt, the platform to.
So I know that many of the schools in the Philippines are medical institutions specifically and how to adapt your face to face, your blended learning, and utilize canvas for that. So I understand that you have, you might know the lab software Which one? Oh, let's not go there. I'm not sure of the name. But I know, for example, one of the universities who are specifically focused on that area, integrate that into their software, and then that gives them an advantage over, other institutions who don't specialize in that. So I think understanding your specialization and leveraging Canvas and the various other LTIs to, foster around that student appearance.
Okay. And, so in Canvas integration capabilities, essentially. Okay. Greg, I'd love to hear those. Think part of this is probably a bit of in structured bias, but it's all around that sort of lifelong journey, that we've been talking about, and that's probably coming back to the earlier points around using additional tools around things like catalog and credentials to offer those non traditional pathways throughout the organization.
And also being able to appeal to, you know, a more diverse learner base as well, whether that's, you know, people's, who aren't able to attend face to face or it might be younger, older people who traditionally wouldn't be, attracted to your organization, as well as just being able work with industry as well. So being able to work with industry partners to develop those micro credentials, we're actually meeting the needs of the the workforce as well. And then the ability to offer asynchronous study. So combining that with your synchronous modality as well, that might actually open up your breadth of of offering to a worldwide audience, and it doesn't have to be based on time zone anymore. It can be, you know, offering a synchronous and an asynchronous version providing that flexibility and allowing that network to be global.
Okay. Fantastic. We are nearly at time. So I just have one final question. Is a very broad question.
Oh, there we go. So If you could both share, I'll start with you again Ramsey. Any final tips that you might have for to share with the audience today on how they can maximize the the value they're getting out of Canvas. Greg, I'll pass it over to your customer. I think one of the main ways that we're seeing this at the moment, especially with the customers that I'm working with, is just around p teacher PD.
Actually, often teacher is delivered external to Canvas or it's primarily face to face, but why not actually make that within the lending management system? And often that will be accounting both, mandatory styles of training where it might be something that has legal ramifications, and that's where we could use things like micro credentials and the auto expiration date on that credential to help facilitate that workflow. But also have those sort of optional trainings where it might be a management pathway that you offer your staff that you can then facilitate via Canvas and have mentorship occur within the learning management system as well. There are other ways where we can do things like offer sort of teaser courses where we're using public courses, allowing a course to be completely open. And obviously, there's no engagement that can be for present within a public course for those who aren't authenticated, but that allows for, the public to see a teaser of your course offering what quality of content are we delivering via the learning management system, what can we expect and allowing anyone from around the world to have a look at some of your courses? That's an option that we have within Canvas as well. Also just making use of some of the really basic features, like the help, icon in Canvas, on the bottom left hand corner of your global nav, that can be customized to include links through to those really frequently used elements of Canvas.
So things like, you know, policy and proceed procedure information maybe, but things like assignment extension forms or whatever that may be. We can customize that menu just as a really simple, way of reducing help concerns around those frequently asked questions. Yeah. I'm gonna go over the different tact on this. Not necessarily speak about the product, but speak about the community.
And my thinking, my logic of this is, you know, the first question I'm always asked when there's a new product. Is it free? And then everyone's smiling. If it's charged, then, you know, it's another question. But one of the free things that we do have with Canvas is the community. And Philippines has been so such a great example globally of how supportive you are of one another as a community in uplifting, the nation, particularly throughout the COVID pandemic.
So we've had Jason and the various, board of members who've led the user group committee, and I highly encourage everyone to network and work with one another. As your customer success managers and a customer experience team, we're not the ones in the system day in and day out. We're not the ones generally working with your students to have them understand, but your peers are in your, next door university. And we've really seen that this is what has really uplifted community in really adopting the product effectively. So this is sort of a plug, to be honest, as we start to redevelop this community, here, as I've mentioned, Jason has been leading this over several years, and we're looking at expanding this community to the various provinces and regions across the Philippines.
So again, if there is interest for anyone, who would like to participate, in this committee, please do reach out to Sai. If you could just please stand up Sai. Stand up side, please. Yeah. And Ling is Ling in the room, Ling, over there.
And ping, could you please stand up and then Adam as well? Over there. Yep. So any of our colleagues there, if you are interested in part taking in this community and taking, a coordination role in supporting us in connecting one another, to share best practices and how to leverage the platform most effectively in your context, would love to have you, on board. Thank you. Thank you both.
I think we're nearly at time. I I think I hope at least you've taken away at least one idea from this conversation like, some things you can do to kind of really maximize the value you're getting out of Canvas. We don't really have time for Q and A, but we're available afterwards. If anyone has any questions, please feel free to come up and have a chat. And as everyone's been saying, ask your CSM any questions you have as well if you've been inspired by anything in this conversation.
But thank you all for your company. I just sorry. You guys just offload everything to the CSMs guy. I was like, could I end up walking out with all this work after this? Yep. You're welcome.
All your questions, Sally and Greg, please. Alright. Thank you very much everyone.