In this episode, Melissa Loble and Ryan Lufkin sit down with Rachel Orston, the Chief Customer Officer at Instructure, to explore the evolving landscape of customer success. Rachel shares her journey into the field, highlighting the importance of driving both business and learner outcomes. She discusses the future of customer success, emphasizing the crucial role of data, AI, and deeper insights in shaping customer relationships. Throughout the conversation, Rachel underscores the value of being a trusted partner and advisor to customers, while also hinting to upcoming changes and innovations aimed at enhancing value and delivering exceptional customer experiences within Instructure.
What is Educast 3000?
Ah, education…a world filled with mysterious marvels. From K12 to Higher Ed, educational change and innovation are everywhere. And with that comes a few lessons, too.
Each episode, EduCast3000 hosts, Melissa Loble and Ryan Lufkin, will break down the fourth wall and reflect on what’s happening in education – the good, the bad, and, in some cases, the just plain chaotic. This is the most transformative time in the history of education, so if you’re passionate about the educational system and want some timely and honest commentary on what’s happening in the industry, this is your show.
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